Vice President Advocacy Controls

3 days ago

Manila, National Capital Region, Philippines JPMC Candidate Experience page Full time $90,000 - $120,000 per year

If you're passionate about customer satisfaction and eager to make a difference, we want to hear from you Apply now to become a part of our team and lead the charge in transforming customer experiences across the APAC region.

As the Vice President Advocacy Controls & Execution within APAC Complaints Management, you will lead the resolution of customer complaints across the APAC region, ensuring compliance with company policies and regulatory requirements. You will work closely with internal partners to address issues, deliver insights, and promote improvements in customer satisfaction.

Job responsibilities

  • Direct the intake and documentation processes for customer complaints.
  • Develop and implement strategies to resolve complaints efficiently, ensuring adherence to company policies and regulatory standards.
  • Conduct thorough investigations to identify root causes and devise effective solutions for complaints.
  • Collaborate with internal teams to uphold customer satisfaction and ensure compliance with regulatory requirements.
  • Guarantee that complaint resolution processes are in strict accordance with company policies and regulatory mandates. Maintain up-to-date knowledge of regulatory changes and industry standards.
  • Engage with internal partners to address complaints and drive continuous improvements.
  • Foster a culture of collaboration and innovation within the organization.
  • Analyze complaint data to discern trends and provide actionable insights.
  • Prepare comprehensive reports for senior management, detailing key findings and strategic recommendations.
  • Lead and mentor a team of complaint resolution specialists, promoting a high-performance culture.
  • Encourage ongoing professional development and growth within the team.

Required qualifications, capabilities and skills:

  • Extensive experience in complaint resolution, customer service, or regulatory compliance in a leadership role.
  • In-depth understanding of regulatory requirements and financial industry standards.
  • Exceptional research, analytical, and problem-solving skills.
  • Outstanding communication and interpersonal abilities.
  • Demonstrated leadership experience in managing and developing high-performing teams.

Preferred qualifications, capabilities and skills:

  • Bachelor's degree preferred.

  • Vice President Advocacy Controls

    1 day ago

    Manila, National Capital Region, Philippines JPMorganChase Full time

    Vice President Advocacy Controls & Execution - APAC Complaints ManagementJoin to apply for the Vice President Advocacy Controls & Execution - APAC Complaints Management role at JPMorganChaseOverviewIf you're passionate about customer satisfaction and eager to make a difference, we want to hear from you Apply now to become a part of our team and lead the...

  • Vice President

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorganChase Full time

    Join to apply for the Vice President - Fund Accounting Trades role at JPMorganChase 1 day ago Be among the first 25 applicants Join to apply for the Vice President - Fund Accounting Trades role at JPMorganChase Job DescriptionIf you're passionate, curious and ready to make an impact, we're looking for you to help us grow our businesses for the...

  • Vice President

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorganChase Full time

    Join to apply for the Vice President - Fund Accounting role at JPMorganChase Join to apply for the Vice President - Fund Accounting role at JPMorganChase Job DescriptionJoin our team to build your career in a culture that values innovation, creativity and excellence. Job DescriptionJoin our team to build your career in a culture that values...

  • Vice President

    3 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time $90,000 - $120,000 per year

    Join the Fund Servicing team at JPMorgan Chase as a Vice President - Fund Servicing Manager . Take the lead in global financial operations, asset management, and investment banking services. Your responsibilities include overseeing regulatory compliance, client reporting, and NAV activities, acting as a domain expert and escalation point. Job...

  • Vice President

    3 days ago

    Manila, National Capital Region, Philippines Digital Csc Technology Full time ₱500,000 - ₱1,000,000 per year

    Job Title: Vice president-Business DevelopmentLocation: Mumbai &DelhiSalary Budget : OpenExperience Required:10 Years in Banking, work on Payment Gateway, UPI collection, aggregate Role Overview:We are hiring a Full time Vice President - Business Development with a strong background in banking partnerships, escrow account setup, and digital payment...

  • Fund Accounting Vice President

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorganChase Full time

    Join to apply for the Fund Accounting Vice President role at JPMorganChase 5 days ago Be among the first 25 applicants Join to apply for the Fund Accounting Vice President role at JPMorganChase Job DescriptionJoin JPMorganChase as a Fund Service Vice President and become a pivotal part of our dynamic team. This role offers a unique opportunity to...

  • Vice President

    3 days ago

    Manila, National Capital Region, Philippines JP Morgan Chase & Co Full time $90,000 - $120,000 per year

    Join our team to build your career in a culture that values innovation, creativity and excellence. As a Vice President within the Fund Accounting team, you will be responsible for supervising the NAV production process to guarantee accurate and prompt calculations in line with set procedures. Your role will involve managing the delivery of NAVs for Pension,...

  • VICE PRESIDENT FOR FINANCE

    3 days ago

    Manila, National Capital Region, Philippines Viva International Food & Restaurants, Inc. Full time $90,000 - $120,000 per year

    Job Responsibilities:A. Strategy and VisionAdvise the President and COO & Vice-Chairman-Treasurer and other key members of senior management on financial planning budgeting, cash flow, investment priorities, and policy matters. Serve as the management liaison to the board and audit committee; effectively communicate and present critical financial matters at...

  • Vice President

    2 days ago

    Manila, National Capital Region, Philippines Chase- Candidate Experience page Full time $104,000 - $130,878 per year

    Shape the future of wealth management by joining our dynamic team as Vice President of Product Delivery. Make your mark by leading high-impact product initiatives and collaborating with senior stakeholders to deliver exceptional value to our clients. Unlock your potential in a role that emphasizes strategic vision, compliance, and continuous improvement. Be...

  • Vice President

    3 days ago

    Manila, National Capital Region, Philippines Chase- Candidate Experience page Full time $90,000 - $120,000 per year

    If you're passionate, curious and ready to make an impact, we're looking for you to help us grow our businesses for the future.As a Fund Accounting Trades - Vice President within the Fund Servicing team, you will be  responsible for managing the workflow through the life cycle of Market Trades. You will focus on ETD competencies and broker reconciliation to...