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Jr. Transport Dispatcher

7 hours ago

Quezon City, National Capital Region, Philippines Intogreat Solutions Full time

You will be reporting to an Operations Control Team Leader and be a member of the Operations Control Dedicated Capacity Team, tasked with dispatching and fulfillment of rides focusing on margin and profitability. You are responsible for efficiently managing the dedicated fleet, ensuring that vehicles are dispatched appropriately to meet the demand within the specified business districts and timeframes.

·       Ensures ground transportation services run smoothly daily by monitoring on going bookings and strive for 100% fulfillment rate.

·       Assigns rides to chauffeurs using fleet of vehicles that is exclusively allocated for Blacklane rides and is managed to fulfill transportation needs within selected business districts during specific time frames of the day.

·       Build relationships with our partners/chauffeurs and at times with guests via phone and Intercom, resolving queries in real-time while building strong relationships and trust.

·       Troubleshoot proactively by finding solutions to urgent needs that arise due to new requests or unexpected scenarios (i.e., flight delays, car breakdowns, potential no pick-ups etc.)

·       Optimize the utilization of each shift or chauffeur and, consequently, increase overall profitability.

·       Monitoring all upcoming and ongoing rides, ensuring fulfillment.

·       Give Actionable Feedback. Provide consistent, constructive feedback on customer and chauffeur satisfaction as well as processes.

·       Fleet specialists will be considered as multi-skilled staff; they are also expected to help with OC Classic tasks (18 hours, EK, Service Control, Unassigned/VIP Bookings, MOP), and be given task assignments according to operational priorities.