Wave 1 Open for all

2 days ago

Marikina City, National Capital Region, Philippines Top Alliance Full time ₱150,000 - ₱250,000 per year
Job Description:

We are looking for passionate and service-oriented individuals to join our growing team as Customer Service Representatives. The role is open to both voice and non-voice accounts, where you will handle customer inquiries, provide accurate information, and ensure a high level of satisfaction through professional communication.


Key Responsibilities:
  • Handle customer interactions through phone, chat, or email channels.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer concerns efficiently and professionally.
  • Document all interactions and update customer accounts in the system.
  • Meet performance metrics such as customer satisfaction, accuracy, and response time.
  • Collaborate with team members to ensure consistent service quality.
  • Follow standard procedures and escalate complex issues when necessary.

Qualifications:
  • High school graduate or equivalent (college level/graduate preferred).
  • Excellent English communication skills—verbal and written.
  • Strong problem-solving and multitasking abilities.
  • Basic computer literacy and familiarity with customer service tools.
  • Willing to work on shifting schedules, weekends, and holidays.
  • Open to both experienced professionals and fresh graduates.

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