Information Technology Operations Engineer

2 weeks ago

Taguig, National Capital Region, Philippines ECLARO Full time ₱900,000 - ₱1,200,000 per year

Who We Are

ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Philippines and Canada, additionally supporting clients in the UK, Ireland and Australia. We are dedicated to a singular purpose: providing the Right People with the right expertise, business knowledge, skill sets, dedication and passion to solve business challenges for global clients ranging from innovative start-ups to Fortune 50 companies. "Work Hard. Give Back. Have Fun." is one of our favorite sayings, and we live it every day. Supporting employees and colleagues, serving clients and giving back to our communities

ESSENTIAL JOB FUNCTIONS


• Provide technical support, configuration, and troubleshooting for our core applications; Automation Engine, LifePRO, and EAS


• General knowledge of troubleshooting tools within the IT Ecosystem


• Hands on experience with Automation Engine and AWS Cloud computing


• LifePRO and EAS will be learned on the job – experience not required


• Responsible for nightly cycle support, which can include after-hours incident resolution


• Ability to design and modify moderately complex automation workflows or batch processes


• Identify root cause and provide appropriate remediation for incidents that occur in system processing and lead Root Cause Analysis Meetings with minimal assistance


• Complete the full project lifecycle, including the design, development, testing, and implementation


• Ability to understand network security, application security, and fileshare permissions


• Facilitates resolving application issues by working with business, IT professionals, or vendors


• Responsible for gathering system requirements and supports testing


• Contributes to the development of project plans and timelines


• Responsible to adhere to established configuration and change management policies to ensure awareness, approval, and success of changes


• Perform other duties as assigned

JOB PROFILE

Education:
Bachelor's degree or equivalent experience

Experience:
3 – 5 years

Competencies:


• Self-motivated


• Analyzing information


• Problem solving skills


• Leadership


• Teamwork


• Excellent communication skills

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