Associate Specialist, Service Center

4 days ago


Taguig, National Capital Region, Philippines Analog Devices Full time $6,000,000 - $9,000,000 per year

Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare.

ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.

About Analog Devices
Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at and on LinkedIn and Twitter (X).

We are looking for a highly motivated
HR Operations Specialist
to join our
Global Business Services (GBS) NAMEUR Front Office Team
and will work in night shift. This role delivers front-line HR support through multiple channels and plays a key part in resolving inquiries, coordinating transactions, and maintaining HR documentation. The ideal candidate is customer-focused, detail-oriented, and well-versed in HR systems such as
ServiceNow
,
Workday
, and other enterprise tools.

This position will be based in our BGC office.

Candidates with a strong background in
background screening
,
onboarding process
, and
ServiceNow
and
Workday system enhancements
will be highly preferred.

Key Responsibilities
Employee Support & Issue Resolution

  • Serve as the first point of contact for HR inquiries from employees and managers via ServiceNow, email, phone, messaging platforms.
  • Provide accurate, complete, and timely guidance on HR processes, policies, and systems.
  • Escalate complex requests and partner with SMEs, regional/global HR teams, or COEs as needed.

System Usage & Case Management

  • Use ServiceNow to manage HR tickets and workflows, ensuring SLA compliance and documentation accuracy.
  • Support transactions and inbox monitoring in Workday and other HR systems.
  • Maintain audit-ready case records and contribute to knowledge-sharing efforts.

HR Transactions, Document Issuance & Communication Support

  • Process a variety of HR-related requests, including employee self-service and manager-initiated changes (e.g., job details, supervisor updates).
  • Prepare and issue Certificates of Employment (COE), visa letters, and guarantee letters, ensuring accuracy and adherence to global/local requirements.
  • Collect, validate, and route HR forms and documentation for downstream processing; ensure timely tracking and action for submitted documents.
  • Coordinate and manage preparation of broadcast email requests, including documentation, approvals, and on-time release.
  • Support SharePoint Online page creation and content management for internal HR resources and employee access.
  • Manage 201 file documentation and handle requests in compliance with internal records management standards.
  • Support and coordinate background screening, I-9 verification, and onboarding transactions, in partnership with global SMEs and third-party vendors.

Knowledge, Process Support & Continuous Improvement

  • Maintain and enhance internal documentation, FAQs, and knowledgebase articles to ensure consistent and accurate service delivery.
  • Track and report individual KPIs; contribute to the team's performance scorecard and operational insights.
  • Participate in user acceptance testing (UAT), system enhancement efforts (e.g., ServiceNow and Workday), and process improvement initiatives.
  • Collaborate with global and regional counterparts to ensure alignment in tools, process execution, and documentation standards.

What We're Looking For

  • Experience in an HR shared services, contact center, or employee support environment.
  • Proficiency in using ticketing tools like ServiceNow and HR systems such as Workday.
  • Knowledge of background screening, I-9 verification, and onboarding processes, especially in a global setup.
  • Ability to manage and update content using SharePoint Online or similar platforms.
  • Strong communication skills and a customer-focused approach.
  • Excellent organizational and time management skills; able to handle multiple priorities in a fast-paced environment.
  • High attention to detail and strong documentation practices.

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
Job Req Type: Graduate Job

Required Travel: Yes, 10% of the time



  • Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time ₱180,000 - ₱250,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...


  • Taguig, National Capital Region, Philippines Analog Devices Full time

    OverviewSenior Specialist, Talent Acquisition | PsychometricianWe are looking for a highly motivated HR Operations Specialist to join our Global Business Services (GBS) NAMEUR Front Office team and will work in night shift. This role delivers front-line HR support through multiple channels and plays a key part in resolving inquiries, coordinating...


  • Taguig, National Capital Region, Philippines WTW Full time ₱1,500,000 - ₱2,500,000 per year

    Taguig, Metro Manila, PhilippinesBevorzugtDescriptionThe RoleCollaborate with U.S. based Service Center Manager to support ongoing client relationship, requirements and resolve escalated client issues as neededWork with U.S. based Service Center Manager to provide reporting and trend information to clients, make recommendations to clients to improve service...


  • Taguig, National Capital Region, Philippines Google Operations Center Full time ₱900,000 - ₱1,200,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs the Digital Media Senior Associate you will work with Google's products and will ensure and deliver...


  • Taguig, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time ₱1,200,000 - ₱2,400,000 per year

    This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionThe RoleCollaborate with U.S. based Service Center Manager to support ongoing client relationship, requirements and resolve escalated client issues as neededWork with...


  • Taguig, National Capital Region, Philippines Bosch Full time ₱250,000 - ₱450,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.Established in 1985 as a monitoring center and provider of...


  • Taguig, National Capital Region, Philippines Google Operations Center Full time ₱1,200,000 - ₱2,400,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs the Digital Media Senior Associate you will work on external (client/Advertiser facing) products like...


  • Taguig, National Capital Region, Philippines Bosch Full time ₱250,000 - ₱450,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...


  • Taguig, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Required Qualifications:Required Education: Bachelor's DegreeAt least 2 years of related experienceFluently read, write, speak, and understand English as needed for the jobPossession of excellent organizational skills, including consistent attention to detailPossession of excellent customer service skills for candidate and hiring manager interactionsPrimary...


  • Taguig, National Capital Region, Philippines Google Operations Center Full time ₱900,000 - ₱1,200,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs a Resource Optimization Senior Associate, you will be supporting a 24x7 business model (shift timings...