Technical Care Representative 1

5 days ago

Quezon City, National Capital Region, Philippines Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquiries and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

What Part Will You Play?
  • Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
  • Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through ongoing training and referring to online manuals as required.
What Are We Looking For in This Role?

Minimum Qualifications

  • High School Diploma or Equivalent
  • Typically No Relevant Experience Required

Preferred Qualifications

  • Typically Minimum 2 Years Relevant Exp
  • Previous customer service experience
What Are Our Desired Skills and Capabilities?
  • Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
  • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
  • Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
  • Computer Skills - Basic computer skills
  • Industry Knowledge - Ability to develop basic payments industry knowledge
  • Research - Basic ability to research issues and resolve customer inquiries

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact

  • Technical Sales Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Marsman Drysdale Medical Products, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    As Technical Sales Representative, he/she is responsible for achieving the maximum sales target, profitability, growth, and account penetration within the assigned territory by effectively selling the company's product lines and/or related services. He/she manages leads, educating the prospects on product's features as solutions to their concerns and profit...

  • Medical Sales Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines PATIENT CARE CORPORATION Full time ₱250,000 - ₱450,000 per year

    Medical Sales Representative or better known as Territorial Sales Representative is responsible for the sales and marketing of BD B Products in NCR South . Other responsibilities include collection of accounts receivables and participation in public tenders.Key Responsibilities:Drive product sales and awareness by consistently engaging with new and existing...

  • Technical Support Representative 1

    1 week ago

    Quezon City, National Capital Region, Philippines Global Payment Holding Company Full time ₱15,000 - ₱30,000 per year

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Technical Support Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines SupportNinja Full time ₱150,000 - ₱250,000 per year

    Work Setup:Onsite at the Sanctum, SM - North EDSA, QCType of Contract:Full timeSchedule:Shifting scheduleStart Date:December 8, 2025Job Summary:The Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge...

  • Technical Denials Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time ₱400,000 - ₱600,000 per year

    JOB SUMMARYResponsible for validating dispute reasons following Explanation of Benefits (EOB) review, escalating payment variance trends or issues to NIC management, and generating appeals for denied or underpaid claims.ESSENTIAL DUTIES AND RESPONSIBILITIESValidate denial reasons and ensures coding in DCM is accurate and reflects the denial reasons....

  • Technical Support Representative 1

    1 week ago

    Quezon City, National Capital Region, Philippines Global Payment Holding Company Full time $30,000 - $50,000 per year

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Spanish-Speaking Technical Support Representative

    1 week ago

    Quezon City, National Capital Region, Philippines Myglit Intelligence Full time ₱1,080,000 - ₱1,200,000 per year

    Job Title: Spanish-Speaking Technical Support Representative (SPE Level) Location: Giga Site, Bridgetowne, Quezon City Start Date: November 25, 2025 Work Setup: Hybrid Salary Range: ₱90,000 – ₱100,000 + ₱2,500 monthly allowance Headcount: 1 Schedule: ShiftingAbout the RoleWe're looking for a Spanish-speaking Technical Support Representative to...

  • Technical Support Representative

    5 days ago

    Quezon City, National Capital Region, Philippines Global Payments Full time

    URGENT HIRING: Technical Support Representative at Global PaymentsQualifications:At least High School / SHS GraduateMinimum 1 year TSR experience in a pure voice accountStrong communication and problem-solving skillsWilling to work onsite at Vertis North, Quezon CityOpen to shifting schedules (weekends & holidays included) Available to start on November 3,...

  • Technical Support Representative

    21 hours ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions Inc. Full time

    Technical Support Representative (US Account)Location: Eton Centris, Quezon CityStart Date: November 7Virtual Hiring ProcessTotal Package:Up to ₱26,000 Monthly Package₱23,600 Basic Salary₱2,400 Non-Taxable Allowance20% Night DifferentialBenefits:HMO on Day 1Work OnsiteShifting ScheduleLong-term career opportunityAccount Details:US Telco AccountNight...

  • Technical Service Representative

    1 week ago

    Quezon City, National Capital Region, Philippines Autokid Subic Trading Corporation Full time

    Job Summary:The Technical Service Representative (TSR) is responsible for providing technical assistance, diagnostics, and product support to customers and internal teams. This role ensures that vehicle repairs and maintenance are carried out accurately, efficiently, and in accordance with manufacturer standards and company policies. The TSR also serves as a...