CSR - Customer Service Representative | No BPO experience Required

5 days ago

Cebu City, Central Visayas, Philippines 2000 MILES PLACEMENT AGENCY, INC. (FOR:GEOSONS PLCT AGENCY, INC) Full time ₱200,000 - ₱400,000 per year

About the role

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team at GEOSONS PLCT AGENCY, INC. This full-time position is based in Cebu City, Cebu, and does not require any prior BPO experience.

What you'll be doing

  • Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and efficient manner
  • Handle a variety of customer interactions across multiple communication channels, including phone, email, and chat
  • Accurately document customer interactions and maintain detailed records
  • Identify and escalate high-priority or complex customer concerns to the appropriate team members
  • Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

  • Strong communication and interpersonal skills with the ability to build rapport with customers
  • Excellent problem-solving and decision-making abilities to address customer concerns
  • Proficient in using computer systems and technology to effectively handle customer inquiries
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Commitment to providing exceptional customer service and a positive attitude

What we offer

At GEOSONS PLCT AGENCY, INC., we are dedicated to creating an environment where our employees can thrive. We offer competitive compensation, opportunities for career growth, and a range of benefits to support your well-being. Join our team and be a part of a company that values its employees and strives for excellence in customer service.

About us

GEOSONS PLCT AGENCY, INC. is a leading call centre and customer service agency with a reputation for delivering exceptional service to our clients. Our mission is to provide innovative solutions that exceed customer expectations and drive business success. With a talented and dedicated team, we are committed to creating a work culture that fosters collaboration, innovation, and personal growth.

Apply now to become our next Customer Service Representative and be a part of our growing team

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