CSR - Customer Service Representative | No BPO experience Required

5 days ago

Cebu City, Central Visayas, Philippines AUXILIA INC Full time

About the role

Are you passionate about delivering excellent customer service? Join AUXILIA INC' as a Customer Service Representative (CSR) and be the voice that connects our customers to the solutions they need. This full-time role is based in Cebu City, Cebu and does not require any previous BPO experience.

What you'll be doing

  • Provide friendly, efficient and effective customer support via inbound phone calls
  • Listen actively to customer inquiries and concerns, and work to resolve them in a timely manner
  • Document all customer interactions and follow up as needed
  • Suggest additional products or services that could benefit the customer
  • Escalate complex issues to the appropriate team for further assistance
  • Comply with all company policies, procedures and quality standards

What we're looking for

  • Strong communication and interpersonal skills, with the ability to establish rapport with customers
  • Excellent listening and problem-solving abilities
  • Proficient in English, both verbal and written
  • Passion for providing exceptional customer service
  • Basic computer skills and familiarity with customer relationship management (CRM) software
  • High school diploma or equivalent

What we offer

At AUXILIA INC', we are committed to supporting our employees' growth and development. You'll enjoy competitive compensation, comprehensive health benefits, and opportunities for career advancement. Our inclusive, collaborative culture encourages teamwork and individual contributions. Join us and be part of a dynamic, purpose-driven organisation.

About us

AUXILIA INC' is a leading provider of innovative customer service solutions. Our mission is to empower businesses and delight their customers through exceptional service and technology. With a strong presence in Cebu City, we are known for our commitment to excellence, continuous improvement and employee well-being.

Apply now and start your journey with AUXILIA INC'

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