Customer Risk Operations Associate

4 days ago

Taguig, National Capital Region, Philippines Coins Full time ₱250,000 - ₱500,000 per year
Join the Pioneer Crypto Brand in the Philippines
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. What you'll do:
  • Address user concerns regarding fraud related reports with their accounts. This is mainly composed of both unauthorized activities conducted on the user's accounts and scam related reports.
  • Monitor and check transactions conducted by users.
  • Conduct in-depth investigations into accounts for security related reports filed by users.
  • Work with other platforms in handling reports of accounts that are associated with fraudulent activities.
  • Converse with users via ticket regarding their reports in a timely manner and within the Service-Level Agreement.
  • Work closely with the other teams from other departments in handling and addressing fraud related concerns.
  • Perform other related duties and ad hoc tasks as may be required from time to time.
What we expect from you:
  • Have strong verbal and written communication skills in both English and Filipino.
  • Be able to have a strong investigatory and analytical skills.
  • Able to adapt in terms of changes and new processes.
  • Comfortable in a fast-paced work environment.
  • Trustworthy and able to perform consistently and follow rules without being monitored or supervised.
  • Able to handle and deal with pressure.
  • Amenable to work in a shifting and weekend schedule.
Join the Coins Team Now
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes Coins culture welcomes new ideas backed up by data to create an impact. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Customer Advocate Senior Associate

    1 week ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time ₱1,200,000 - ₱2,400,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usThis job posting is part of our proactive talent pipelining efforts for future openings. While there may...

  • Risk Officer

    1 week ago

    Taguig, National Capital Region, Philippines Esquire Financing Inc Full time ₱600,000 - ₱800,000 per year

    About us: We offer fast, hassle-free, and non-collateral business loans that are tailor-fit to the unique requirements of each MSME which enables them to grow their business, compete with giants of their respective industries, and stay relevant to existing and potential customers.Job Summary: The Risk Associate role will play a key part in identifying,...

  • Credit Risk Associate

    4 days ago

    Taguig, National Capital Region, Philippines Citi Full time ₱1,200,000 - ₱2,400,000 per year

    ICG Risk Analysis (IRAU) Credit Risk Associate (C12 – Assistant Vice President)ICG Risk Analysis (IRAUs) is an integral part of the Institutional Credit Management ("ICM") organization. The IRAU's mandate is to deliver best-in-class credit risk analysis, monitoring and credit administration as a partner to ICG Risk and Banking, Capital Markets and...

  • Credit Risk Associate

    4 days ago

    Taguig, National Capital Region, Philippines Citigroup, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    ICG Risk Analysis (IRAU) Credit Risk Associate (C12 - Assistant Vice President)ICG Risk Analysis (IRAUs) is an integral part of the Institutional Credit Management ("ICM") organization. The IRAU's mandate is to deliver best-in-class credit risk analysis, monitoring and credit administration as a partner to ICG Risk and Banking, Capital Markets and Advisory's...

  • Director - Operational Risk Management

    4 days ago

    Taguig, National Capital Region, Philippines American Express Full time ₱2,000,000 - ₱2,500,000 per year

    Director - Operational Risk Management#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a...

  • Director - Operational Risk Management

    4 days ago

    Taguig, National Capital Region, Philippines American Express Full time ₱1,500,000 - ₱3,000,000 per year

    Director - Operational Risk Management#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a...

  • Credit Risk Associate

    4 days ago

    Taguig, National Capital Region, Philippines Citi Full time ₱600,000 - ₱1,200,000 per year

    Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewICG Risk Analysis (IRAU) Credit Risk Associate (C12 – Assistant...

  • Digital Media Senior Associate

    1 week ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time ₱900,000 - ₱1,200,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs the Digital Media Senior Associate you will work with Google's products and will ensure and deliver...

  • Operational Risk Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines FWD Insurance Full time ₱1,200,000 - ₱3,600,000 per year

    The Risk Manager is responsible for assisting in the execution of the annual Risk Management Plan. The job uses in-depth analysis to identify emerging risks, new opportunities and movement in existing risks that could impact FWD. Risk disciplines to cover but not limited to include:Financial risk (Credit, Liquidity, Market)Insurance riskLegal and Compliance...

  • Operational Risk Officer

    4 days ago

    Taguig, National Capital Region, Philippines EastWest Bank Full time ₱40,000 - ₱80,000 per year

    About the JobLocation: Taguig-BGCCorporate Title: JO-AMWork Arrangement: On-siteOur Wealth Management team is looking for experienced professionals to join us in BGC, Taguig with the role of Operational Risk Officer.As the Operational Risk Officer, you will serve as the first line of defense for the Wealth Management business, collaborating closely with...