
Medical HMO Supervisor
4 days ago
Job Description
- Supervises team ensuring highest quality of service is provided to clients.
- Monitors performance of team and reports
- Assists team with escalated client or account issues.
- Responsible for career development / planning, performance and pay discussions of team members.
- Interacts with clients and internal departments to resolve issues.
- Leads staff to complete assignments using established guidelines, policies and procedures.
- Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications. Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
- Compiles and analyzes data to identify trends for root cause analysis.
Minimum Qualifications:
- Excellent communication and interpersonal skills
- Strong leadership and management skills
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
- Ability to develop and maintain positive relationships with healthcare providers;
- Knowledge of HMO regulations and policies
- Past experience in the same position
- Knowledge of healthcare practices and medical terminology
- With background in HMO processes
- With experience in releasing and handling LOA
- At least 3 years of relevant work experience
Job Type: Full-time
Benefits:
- Health insurance
Work Location: In person
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