IT Service Desk Officer

2 days ago

Pasig, National Capital Region, Philippines ESC Corporation Full time ₱65,000 per year
IT Service Desk Officer (Level 2 Officer)
Overview: The IT Service Desk Officer L2 is responsible for providing technical support to clients, ensuring the smooth operation of their IT systems and networks.

This role involves troubleshooting technical issues, resolving hardware and software problems, and providing user support.
Your priority will be to ensure timely and effective solutions in line with company policies and client expectations.
up to Php 65,000.00 basic plus Php 1,000.00 non taxable weekly allowance
AU Business Hours (PH Morning Shift); Mondays to Fridays Onsite
Robinsons Equitable Tower Ortigas Center, Pasig City - with possibility to transition to Hybrid or WFH

Key Responsibilities:
Network Support:

• Configure and troubleshoot network connectivity issues.
System Support:

• Provide support for Microsoft 365, Windows 10/11, Apple computers, mobile devices,
and printers.

• Install, configure, and maintain operating systems and applications.

• Troubleshoot hardware and software issues.

• Setup New Users and Exit Users
Application Support:

• Troubleshoot application faults and provide technical assistance to users.

• Liaise with application vendors to resolve complex issues.

• Assist in the implementation and deployment of new applications.
Telephony Support:

• Support VOIP telephony systems, such as 3CX and Microsoft Teams.

• Configure user accounts, manage call routing, and troubleshoot voice and video
conferencing issues.
Remote Support:

• Utilize MSP remote tools to provide remote assistance to clients.

• Diagnose and resolve technical issues remotely.
Client Communication:

• Communicate effectively with clients via telephone and email.

• Provide clear and concise explanations of technical issues and solutions.

• Build and maintain positive relationships with clients.
Documentation:

• Document technical procedures, troubleshooting steps, and knowledge base
articles.

• Maintain accurate and up-to-date records of client support interactions.
Key Skills:

• 2-3 years of experience in IT support or a related field.

• Strong technical skills, including knowledge of networking, operating systems, and applications.

• Ability to troubleshoot and resolve technical issues efficiently.

• Excellent communication and interpersonal skills, including confident written and spoken English.

• Strong customer service orientation.

• Ability to work independently and as part of a team.

• Experience with cloud-based services (e.g., Azure, AWS) preferred.

• Experience with cybersecurity and data protection practices preferred.

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field.

• Certifications such as CompTIA A or Network , Microsoft Certified Technician
Associate (MTA), or Apple Certified Support Professional (ACSP) preferred

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