NOC Technician I

Work Setup:
Onsite at The Sanctum, SM - North EDSA, QC

Employment Type:
Full Time

The
NOC Technician L1
will be responsible for monitoring and maintaining network systems, providing technical support, troubleshooting network-related issues and escalating issues as needed. This position will be the first point of contact for network-related incidents, ensuring smooth network operations.

What does a day in the life of a NOC Technician L1 look like?

• Proactively monitor network performance, uptime, and security using monitoring tools to identify potential issues before they impact operations
• Respond to network alerts, outages, or performance issues, performing 1st-level troubleshooting and escalating unresolved problems to senior network engineers or relevant teams
• Diagnose and resolve network hardware, software, and connectivity issues, including switches, routers, firewalls, and VPNs
• Log, prioritize, and manage service tickets related to network operations, maintaining accurate and timely updates throughout the incident lifecycle
• Assist in routine maintenance of network infrastructure, such as updates, patches, and configurations to optimize performance and security
• Maintain detailed documentation of network configurations, incidents, and resolutions.
• Create and update knowledge base articles to assist in troubleshooting common issues
• Work closely with cross-functional teams including network engineers, systems administrators, and third-party vendors to resolve technical issues
• Adhere to company policies and procedures
• Meet or exceed established performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications for a NOC Technician L1?

• Minimum of 1 year of experience in network operations, IT support, or related technical role
• Knowledge of web-based technologies, basic web security, and SAML
• Proficiency with network monitoring tools
• Basic knowledge of network protocols
• Experience troubleshooting network devices
• Strong communication skills, both verbal and written
• Experience with ticketing systems i.e. Jira

Core Competencies:

• Network Monitoring
• Network Protocols
• Technical Aptitude
• Problem-solving
• Critical Thinking
• Team Player
• Results-driven

Ninja Perks and Benefits

Full time employees

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space
• Free lunch provided daily

If you are interested, you can access your instant interview here:

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Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.