Engineer II

At HedgeServ, we're redefining what's possible in fund administration. With more than $700 billion in assets under administration, we partner with the world's most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.

Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.

We're a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.

HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We've been recognized as an employer of choice, earning a top 100 workplaces designation.

Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We've earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.

Department Overview

The Global Application Support team delivers technical and accounting support services, enabling the required processes for the business. First line Operations Support is the Service Desk team, which provides initial triage and escalation for all production affecting issues and requests. The Core Support team troubleshoots and configures a broad suite of critical production applications while liaising with business, development and infrastructure teams. The Reconciliation Support team maintains the Reconciliation Console, manages the processing of position and activity files from brokers and establishes a secure FTP delivery method for daily reports. The Accounting Support team resolves data processing and calculation issues to ensure timely, accurate and consistent reporting as required for business needs. The Robotic Process Automation (RPA) Support team maintains the process automation tools, develops/implements new automations and resolves requests/issues raised by the business for existing automations.

Job Description

The Engineer II will be responsible for developing, maintaining, and enhancing RPA solutions that streamline business operations. This role requires strong technical expertise in automation tools, programming languages, and AI technologies, along with the ability to analyze and resolve issues in a fast-paced environment.

Key Responsibilities

• Develop new automations and enhance existing ones based on stakeholder requirements.
• Troubleshoot and resolve issues logged by users in a timely and effective manner.
• Participate in ideation, planning, testing, and rollout phases of automation projects.
• Create and maintain comprehensive documentation for solutions and processes.
• Test new automation features and provide constructive feedback.
• Collaborate with cross-functional teams to identify automation opportunities and assess feasibility.
• Design and integrate AI capabilities into automation workflows, including:
  • Machine learning models for predictive analytics and decision-making.
  • Natural language processing (NLP) for interpreting unstructured data and enabling conversational interfaces.
  • Intelligent document processing (IDP) for extracting and classifying data from scanned documents, PDFs, and emails.
• Evaluate and implement AI tools and platforms that complement RPA solutions.
• Monitor AI-enhanced automations for performance, accuracy, and compliance.

Required Qualifications

• Four-year degree in Computer Science, Information Systems, or related field.
• Minimum 3 years of experience with RPA tools such as Blue Prism and/or Power Apps.
• Strong programming skills in Python and/or .NET (C#).
• Experience with Microsoft 365, SharePoint, and collaboration platforms.
• Knowledge of GitHub, Jenkins, JIRA, Notepad++, PMP, Proofpoint, WinSCP.
• Understanding of Azure and AWS services such as Azure Functions, AWS Lambda, and AWS Step Functions.
• Understanding of REST APIs and database interactions.
• Familiarity with test automation tools and frameworks.
• Experience with AI/ML frameworks and libraries such as TensorFlow, PyTorch, Scikit-learn, or Azure ML.
• Knowledge of NLP tools (e.g., spaCy, NLTK, Azure Cognitive Services).
• Experience with OCR and IDP platforms (e.g., ABBYY, UiPath Document Understanding, Amazon Textract).
• Excellent analytical and problem-solving skills.