Las Pinas

Teammate Las Piñas - Sales

Minimum Qualifications:

● Fluent in the English language, as well as reading and writing in English

● Must be at least a high school graduate

● Must have at least 2 years of BPO experience in Sales-related accounts.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

What does a Sales Teammate do?

Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients.

Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call, as measured by different performance metrics.

Roles and responsibilities:

● Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;

● Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;

● Navigate internal and external documentation and resources to provide world-class service;

● Identify and escalate priority or unresolved issues to appropriate internal teams;

● Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;

● Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;

● Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;

● Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;

● Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;

● Participate in all mandated internal and external training and/or seminars; and

● Get to know, understand, and comply with TaskUs' policies and procedures.

Technical skills and qualifications:

● Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications

● Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues

● Fluent in the English language, as well as reading and writing in English

● Must be at least a high school graduate

● Must have at least 2 years of Sales Experience

Soft skills:

● Problem-solving and critical-thinking skills

● Great communication skills, written and oral

● Must be adaptable and flexible, demonstrating abilities to work with process and information changes

● Empathic toward customers and can maintain a customer-centric approach

● Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments

● Open to feedback, eager to learn, and can show improvement

Personality traits required:

● Resilient, calm, and professional when dealing with challenging situations

● Adaptable to a dynamically changing business

● Trustworthy and reliable with a high level of integrity

● Resourceful, high attention to detail, and the ability to multitask

What's in it for you?

● Competitive salary

● Great benefits package

● Professional growth opportunities with the chance to learn from many different functions

● A fun and inclusive workplace

About Us

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including

social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of March 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India.