Data Integrity Officer

Principle Objectives

• Ensure standardisation, compliance of daily operating procedures with evolving records management policies.

• Manage escalations to a timely resolution with either vendors or internal IT support.

• Perform cross-platform audits of RS-SQL objects and user permissions.

• Manage Users, Contracts, and Accounts on RS-SQL (Creation, Deletion, Permissions).

• Review financials in order to identify revenue leakage and audit new account rates to ensure adherence to contracts.

• Data Collection and configuration management for RS-SQL application, data recovery planning, and initiatives to improve the reliability of both staff and system.

• Create automation to validate RS-SQL application configurations and data. This should be an ongoing progress reflecting changing business needs.

• Create templates for the induction of data, such as accounts, users, and transactions, into RS-SQL. These templates will act as data validation and will enforce standards. This will require the leverage of workflow systems and orchestration systems as adopted by the business. Familiarity with coding is preferred as data validation will be performed on a wide variety of languages, from regex, PowerShell, Power Query, C#, to js.

• Proactive Maintenance/Management key object types in RS-SQL that relate to BAU functionality.

• Manage the Data Migration for:

  • Acquisitions

  • New business

  • Client transfer

• Provide performance, procedure, and process tuning/recommendations.

• Maintain relationships with key stakeholders nationwide.

• Support and maintain Grace's Contracts Database to ensure the accuracy and reliability of metadata to allow related business functions to operate smoothly.

• Provide troubleshooting concerning RS-SQL and its interaction with the invoicing process.

• Assist with preparing data for a report using various platforms, such as Salesforce, MTData, MS-SQL, RS-SQL, SQL Report Services, and PowerBI.

Scope of Position

• To assist and support the Management and Team to ensure the smoother operation of the same.

• To reduce repetitive workloads throughout the business to increase productivity.

• Increase the competitiveness of our solutions against competitors.

Client Maintenance

• Liaise with all departments to ensure Customer issues are resolved in a suitable and professional manner.

• Manage all automation and/or scripting-based tasks such as SSRS, PowerBI, Power Query, and others.

Reporting

• Automate EOM reporting-based responsibilities.

• Compile and provide scheduled advanced reporting for clients and staff.

• Standardise reporting templates to ensure report requests can be quickly fulfilled.

Personal Duties

• Present a professional corporate image.

• Willingness to work in a team environment whilst being accountable for your own actions.

• Demonstrate honesty, courtesy, and integrity at all times.

• Demonstrate a great work ethic and timely attendance.

• Present great time and energy management.

• Ability to work under pressure when required.

Workplace Health and Safety

• Adhere to Grace policies and procedures related to Health and Safety, Security, Environment, and Quality

• Acquire and keep up-to-date knowledge of work health and safety matters

• Ensure Work, Health and Safety is a standing agenda item at meetings

• Gain an understanding of the operations of the business and the hazards and risks involved

• Ensure and verify that the Branch has available for use, and uses, appropriate resources and processes to eliminate or minimise risks to health and safety

• Ensure information regarding incidents, hazards, and risks is received, and the information is responded to in a timely manner

• Ensure that safe operating practices and processes are evaluated, reviewed, and made available to all workers

• Escalate all safety concerns to the Direct Manager and the Group Manager – Compliance & Risk

General Duties

• Other duties as directed by Senior Management.

Requirements

• Tertiary training in IT certification, Cert 3 or higher.

• No previous experience required.

• Interest in proactive maintenance, standardisation, change management, and enforcement of polices.

• Interest in coding, structuring data, and presenting data in a coherent manner.

Measurement of Performance

General Targets

• Accurate and timely completion of all duties.

• All National Client and Head Office Reports were produced accurately and within the required timeframe.

Work Schedule and Setup:

• On-site

• Dayshift, Monday - Friday 7:00 am - 4:00 pm

ShoreXtrra Perks

• Dayshift schedule

• Weekends off

• Game lounge

• Shorelife perks (gym membership discounts and more)

• Engaging monthly activities

• Free and unlimited barista-style coffee

• Free parking and shuttle services

• Employee referral incentives (Silver)