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Telco Support Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines TalentSync Training and Development Full time

Join the dynamic team as a Telco Support Specialist. In this full-time position based in Cebu Central Visayas, you will play a pivotal role in providing high-quality technical support and customer service to our telecommunications clients. Your expertise and dedication will be instrumental in ensuring seamless connectivity and resolving any issues that arise.

What you'll be doing

  • Respond promptly to incoming technical support enquiries via phone, email, and chat
  • Troubleshoot and diagnose problems with telecommunication services and equipment
  • Provide step-by-step guidance to customers to help resolve their issues
  • Escalate complex problems to higher-level support teams when necessary
  • Maintain accurate records of all support interactions and resolutions
  • Continuously expand your knowledge of telecommunication technologies and best practices
  • Contribute to the ongoing improvement of our support processes and customer experience

What we're looking for

  • At least HS Graduate (old curriculum) / SHS Graduate;
  • At least 1yr Telco experience
  • Excellent communication and interpersonal skills to effectively assist customers
  • Strong problem-solving abilities and the capacity to think critically to diagnose and resolve issues
  • Familiarity with a range of telecommunication technologies, including landline, mobile, and internet services
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Commitment to providing exceptional customer service and a positive attitude

Apply now to become our next Telco Support Specialist and be part of our mission to deliver exceptional telecommunication services.