Customer Service Representative

3 days ago

Cebu City, Central Visayas, Philippines Helpware Full time $30,000 - $50,000 per year

Customer Service Representative

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Spacetalk is a proud Australian company with over 20 years' experience in child safety and communications technology, helping families stay confidently connected with devices designed to be simply safer. Our devices are sold by major retailers and telco's in Australia, New Zealand, UK—and now in North America. Behind our success is an experienced global team of talented people relentlessly pushing new boundaries in technology. We're one big family and we're passionate about helping your family stay connected.

Position Summary:

As a Customer Support Representative, you will serve as the first point of contact with customers and must be focused on providing excellent customer experience at all times. CSR will handle all incoming requests on different channels.

Role and Responsibilities:

· Become an expert on the product, knowing all the specifics of its functioning.

· Provide first-level support to customers via email, phone, and/or chat in a timely and professional manner.

· Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.

· Maintain a positive, empathetic, and professional attitude toward customers at all times.

· Work on creating, updating, or adjusting customer accounts by documenting personal information.

· Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties.

· Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms.

· Process and prepare information for auditing and reporting purposes.

· Update internal and customer-facing knowledge bases

· Convert clients' feedback into feature requests for the development of the product.

· Escalate unresolved issues to Tier 2 support or relevant departments while maintaining ownership of the case until resolution.

· Effectively communicate technical information to non-technical users.

· Stay updated on product knowledge and be able to explain features, functionalities, and common troubleshooting steps.

· Other related tasks assigned by managers of the Clients and/or Helpware.

Qualifications:

● Must be able to work full time, 40 hrs per week

● Must have at least 6 months of CSR experience.

● Excellent English communication skills both verbal and written

● Can work independently and in a team

  • Customer Service Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Trinity WFS Full time ₱240,000 - ₱360,000 per year

    Trinity WFS is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleExpected salary: ₱20,000 - ₱30,000 per month We're Hiring: Customer Service Representatives – Non-VoiceLooking to start or grow your career in the...

  • Customer Service Representative

    3 days ago

    Cebu City, Central Visayas, Philippines LGC Full time ₱288,000 - ₱360,000 per year

    LGC is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours available 2-3 years of relevant work experience required for this role Expected salary: ₱24,000 - ₱35,000 per month Over The Phone Interview willing to start immediately. 1.Customer Service...

  • Customer Service Representative

    2 days ago

    Cebu City, Central Visayas, Philippines LGC Full time ₱288,000 per year

    LGC is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours available 2-3 years of relevant work experience required for this role Expected salary: ₱24,000 per month Over The Phone Interview willing to start immediately. 1.Customer Service Representative and...

  • Customer Service Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Supporting Enterpises Inc. Full time ₱200,000 - ₱250,000 per year

    Job Purpose:Join our team as a Customer Service Representative and be the voice of excellence If you're passionate about delivering top-notch service and solving customer needs, we want YOUQualifications:At least 1 year of experience as a Customer Service Representative.Experience in handling calls, emails, chats, and performing basic administrative...

  • Customer Service Representative

    3 days ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time $30,000 - $60,000 per year

    We are looking for a Customer Service Representative to join our growing team. In this role, you will be the first point of contact for customers, assisting them through phone, email, or chat. Your responsibilities will include answering questions, providing accurate information, resolving issues, and ensuring that customers have a positive experience with...

  • Customer Service Representative

    7 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱150,000 - ₱300,000

    Customer Service RepresentativeWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a Senior Crew member, you will be responsible for providing exceptional customer service and ensuring that our customers have an outstanding experience.Key Responsibilities:Take orders from customers and ensure they receive...

  • Customer Service Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Supporting Enterprises Full time ₱200,000 per year

    Night Shift | P20, ,000 per monthTotal vacancies for this job title: 2Location:9th Floor, MSY Tower, Cebu Business Park, Cebu CityJob Type: Full-TimeJob Purpose:Join our team as a Customer Service Representative and be the voice of excellence If you're passionate about delivering top-notch service and solving customer needs, we want YOUQualifications:At...

  • Customer Service Representative

    3 weeks ago

    Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

    We're Hiring: Customer Service Representative (Voice & Non-Voice) ( Onsite)Do you have a passion for helping customers and a knack for solving problems? Join our team as a Customer Service Representative and deliver top-notch support through voice and non-voice channelsKey Responsibilities:Respond promptly and professionally to customer inquiriesProcess...

  • Customer Service Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Ameeratel Inc. Full time ₱150,000 - ₱300,000 per year

    Ameeratel Inc. is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours available No experience required for this role Job Summary: We're hiring a Customer Service Representative fluent in Cantonese to provide excellent support to our Cantonese-speaking customers...

  • Customer Service Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time ₱204,000 - ₱216,000 per year

    Talent Outsourcing Channel Solutions is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours available No experience required for this role Expected salary: ₱17,000 - ₱18,000 per month We are seeking a Customer Service Representative to handle inquiries...