Data Services OJT

4 days ago


Pasig, National Capital Region, Philippines Converge ICT Solutions, Inc. Full time ₱73,000 - ₱145,000 per year

Educational Background

  • BS Electronics and Communication Engineering
  • BS Information Technology
  • or any related courses

Scope of Tasks:

Network Operations Basics

  • Networking fundamentals refresher, basic topology, NOC role in enterprise

Ticketing System Training

  • Hands-on ticket creation, logging incidents, ticket lifecycle overview

Customer Support Skills

  • Professional communication, call handling, email follow-ups

Fault Isolation Process

  • Introduction to fault categories, basic troubleshooting, escalation matrix

Advanced Tools Exposure

  • Use of monitoring tools (e.g., PRTG, SolarWinds), real-time ticket review

Hands-on Engagement

  • Assigned simple tasks: actual ticket follow-ups, basic troubleshooting steps

Process Improvement Support

  • Assist with documentation, team support tasks, improvement suggestions

Final Tasks and Evaluation

  • Wrap-up tasks, final presentation or report, exit interview

Department: Global Network Fulfillment & Operations

Job Type: OJT (On the job training)

Pay: Php200.00 per day

Work Location: In person


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