
Data Services OJT
4 days ago
Educational Background
- BS Electronics and Communication Engineering
- BS Information Technology
- or any related courses
Scope of Tasks:
Network Operations Basics
- Networking fundamentals refresher, basic topology, NOC role in enterprise
Ticketing System Training
- Hands-on ticket creation, logging incidents, ticket lifecycle overview
Customer Support Skills
- Professional communication, call handling, email follow-ups
Fault Isolation Process
- Introduction to fault categories, basic troubleshooting, escalation matrix
Advanced Tools Exposure
- Use of monitoring tools (e.g., PRTG, SolarWinds), real-time ticket review
Hands-on Engagement
- Assigned simple tasks: actual ticket follow-ups, basic troubleshooting steps
Process Improvement Support
- Assist with documentation, team support tasks, improvement suggestions
Final Tasks and Evaluation
- Wrap-up tasks, final presentation or report, exit interview
Department: Global Network Fulfillment & Operations
Job Type: OJT (On the job training)
Pay: Php200.00 per day
Work Location: In person
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