Call Center Agent NO FINAL INTERVIEW

2 weeks ago

Magalang Pampanga, Philippines CAREPLUS INTERNATIONAL SERVICES INC Full time

About the role

Join our dynamic team of call centre agents at Careplus International Services Inc' and be the friendly voice that provides exceptional customer service to our diverse client base. This full-time role in Magalang, Pampanga offers the opportunity to build a rewarding career in a supportive, collaborative environment.

What you'll be doing

  1. Respond to incoming customer calls and emails with patience, empathy and professionalism
  2. Actively listen to customer enquiries and concerns, and provide effective solutions
  3. Document customer interactions and update customer records accurately
  4. Collaborate with team members to share best practices and continuously improve processes
  5. Participate in training and development opportunities to enhance your skills

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  2. Strong problem-solving and critical thinking abilities to handle a variety of customer inquiries
  3. Proficient in English, both written and verbal
  4. Comfortable working in a fast-paced, high-volume environment
  5. Passion for delivering exceptional customer service and a genuine desire to help others

What we offer

At Careplus International Services Inc', we are committed to creating a supportive and inclusive work environment where our employees can thrive. In addition to a competitive salary, we offer a range of benefits, including:

  1. Opportunities for growth and career development
  2. Comprehensive health and wellness programs
  3. Flexible work arrangements to support work-life balance
  4. Team-building and social activities to foster a strong sense of community

About us

Careplus International Services Inc' is a leading provider of call centre solutions, serving a diverse range of clients across various industries. Our mission is to deliver exceptional customer service and support while creating a positive and empowering work environment for our employees. With a strong focus on innovation and continuous improvement, we are constantly evolving to meet the changing needs of our clients and the industry.

If you're excited to join our team and contribute to our success, apply now.

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