Communications Center Representative

5 days ago

Mandaluyong City, National Capital Region, Philippines Pearson Full time ₱100,000 - ₱120,000 per year
Description

NOTE:  This is only a 6-month project (January to June 2026)

Education, Skills and Knowledge

  • Senior High School Diploma or equivalent required. 

  • Must possess excellent customer service skills.

  • Call center experience is preferred. 

  • A very friendly and helpful attitude and the ability to manage simultaneous tasks.

  • Ability to work as a member of a team is required.

  • Must have excellent oral and written communication skills.

  • Excellent attendance is required.

  • Experience working with a PC and a Windows environment is required. 

  • Experience working with a Mac is preferred, but not required.   

Basic Purpose and Objectives

Provide exceptional inbound and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude, promptness, attentiveness and a focus on resolving issues efficiently on the first contact.

Organizational Relationships

Reports to and direction received from:

Scoring Support Shift Supervisors (Primary)

Scoring Support Manager (Secondary)

Overall Functions and Responsibilities

  • These positions will include shifts which cover center hours from 7am to 11pm Monday through Friday and 9am and 5pm on Saturday and Sunday.
  • May be required to work a rotating shift schedule and weekends.
  • Responsible for providing accurate answers to internal customer questions or concerns in a courteous, efficient, and customer-service focused manner via phone, email or chat.
  • Responsible for diagnosis and complete resolution of technical issues in a courteous, efficient, and customer-service focused manner via phone, email or chat using documented solutions.
  • Responsible for calling remote employees in an efficient, courteous, and supportive manner.
  • Serve as an escalation point as needed to the appropriate department for resolution.
  • Responsible for independent and timely resolution of routine issues, and for notifying management of non-routine issues that need immediate attention.
  • Provide complete documentation of issues handled.
  • Responsible for staying current on issues that impact our internal customers and competent by continually referring to and utilizing support resources.
  • May be times where escalation to on-call Support Shift Supervisor is necessary.  These scenarios are only when a Shift Supervisor isn't scheduled during off-peak scoring times.
  • Perform other related duties as assigned.

Working Conditions

Office environment.

NOTE: Hours may vary or change, depending upon needs of business. 

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