
Surveillance Operator
7 days ago
Department
Surveillance Operations
Employee Type
Probationary
Job Responsibilities
- To provide monitoring, analysis and protection of all revenue generating activity within the boundaries of NUSTAR Resort and Casino. To ensure that any infraction of the law, policies and procedures or illicit and illegal activities are logged and reported to the Surveillance Senior Operator and/or Supervisor in a timely manner.
Maintain Effective Relationship with Internal Customers
Maintain a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc.
- Meet the customers' requirements and expectations through the prompt and accurate relaying of information.
- Build credibility with customers through professional behavior.
- Liaise with other departments to promote the Surveillance department.
- Use discretion in handling difficult situations with the assistance of a Surveillance Supervisor and Surveillance Senior Operator.
Contribute to the effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentially.
Survey Staff/ Customers Activity from the Monitor Room
Monitor staff and customers in accordance with "Code of Ethics, Conduct and Professional Behaviors' Policy.
- Monitor illegal/suspicious activity of staff and customers within gaming and cash handling area, ensuring detected activities are reported to appropriate personnel.
- Monitor, analyze and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.
Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.
Analyze information through IT System
Evaluate and analyze information from available sources.
- Respond to situations identified through surveillance and computer analysis systems.
Maintain control and confidentiality of Surveillance and computer systems.
Operate Central Monitoring/ Communication Console
Observe and analyze gaming and cash handling areas using available systems, in accordance with standard operating procedures.
- Label, file, document and store recording mediums.
- Review gaming and cash handling activities to ensure procedures have been complied with and integrity maintained.
- Ensure that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning.
Operate advanced IT systems and communication equipment in accordance with operating requirements.
Work as part of a Team
Build credibility with other team members.
- Contribute to team effectiveness by keeping informed and sharing knowledge and technical skills.
- Maintain effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel informed at all times.
Provide back up support to all team members to ensure the professional image and integrity of the Surveillance department is maintained.
Report on illegal activities
Monitor, detect and report on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed.
Document at illegal activities using recording mediums and the appropriate electronic reporting system.
Confidentiality & Policy
Safeguard all confidential information whilst exercising due care to prevent its improper disclosure or use
- Comply with all company policies, rules, regulations, procedures and department ethics; and to perform all duties in accordance with the highest professional standards at all times.
- Champion Surveillance CORE Values - Vigilance, Integrity, Confidentiality, Accountability, Teamwork and Professionalism.
- To execute other duties as directed by the Surveillance Supervisor.
Qualifications
- No work experience required.
- Basic statistics & mathematics – Level 12 equivalent
- English language skills (written and spoken) essential.
- Computer literate with working knowledge of MS Office.
- Completed Senior High School.
- Tertiary Level preferred.
- High level of integrity.
- Good organizational skills.
- Observant.
- Self-motivated.
- Team player.
- Good attention to detail.
- Computer literate and proficient with Microsoft Office Suite.
- Basic Mathematics – Year 12 equivalent.
Experience Range Range (Years)
0 - 2 years
Job posted on
-
Surveillance Supervisor
23 hours ago
Cebu City, Central Visayas, Philippines Universal Hotels and Resorts, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearJob Responsibilities:Provides supervisory assistance and reports to the Surveillance Shift Manager or Assistant Shift Manager, ensuring that NUSTAR Casino's day to day activities are observed with top level of Protection and done with the highest levels of integrity and security. This position is also responsible for providing a mentoring, coaching,...
-
Surveillance Supervisor
3 days ago
Cebu City, Central Visayas, Philippines NUSTAR Resort Full time ₱120,000 - ₱240,000 per yearDepartmentSurveillance OperationsEmployee TypeProbationaryJob ResponsibilitiesProvides supervisory assistance and reports to the Surveillance Shift Manager or Assistant Shift Manager, ensuring that NUSTAR Casino's day to day activities are observed with top level of Protection and done with the highest levels of integrity and security. This position is also...
-
NOC Analyst
1 week ago
Cebu City, Central Visayas, Philippines Dynata Full time ₱250,000 - ₱500,000 per yearPosition SummaryNOC Analyst will provide day-to-day network, application, infrastructure monitoring as well as support escalations. This includes front line support and coordinating with Senior NOC Analysts and other levels. This interaction can range from opening/closing tickets, escalating to management/admins via phone/email and sending notices to...
-
NOC Analyst
2 weeks ago
Cebu City, Central Visayas, Philippines Dynata Full time $70,000 - $120,000 per yearPOSITION SUMMARYNOC Analyst will provide day-to-day network, application, infrastructure monitoring as well as support escalations. This includes front line support and coordinating with Senior NOC Analysts and other levels. This interaction can range from opening/closing tickets, escalating to management/admins via phone/email and sending notices to...
-
Technical Installer
1 week ago
Cebu City, Central Visayas, Philippines Prowatcher Security Sytems Inc Full time ₱168,000 - ₱180,000 per yearJob DescriptionDuties and Responsibilities:Install, troubleshoot, program, and maintain intrusion alarms and CCTV.Travel to the job site and arrive on time, in professional attire commensurate with the assigned work, with all safety gear, required tools, and parts.Diagnose system issues and advise customers of planned repair options, following established...
-
ISU Officer
5 days ago
Cebu City, Central Visayas, Philippines AEGIS Corinthians Solutions Inc. Full time ₱250,000 - ₱500,000 per yearRole SummaryTo assist and to support ISU to carry out the internal security audit and ensure crew members are fully compliance with the relevant policy and procedures while performing duty through close monitoring (KPI) and auditing.Duties and ResponsibilitiesPhysical Security Inspections, Regular Audit programme, and random checks on quality and efficiency...
-
Safety and Security Division Head
3 days ago
Angeles City, Central Luzon, Philippines AC BEAUTIFUL ISLAND REALTY DEVELOPMENT CORP. Full time ₱900,000 - ₱1,200,000 per yearThe Security Division Head assists the Property Manager in supervising the day-to-day security operations. He/she also controls the overall performance of security staff, to ensure adequate supervision and surveillance in accordance with all security aspects.Functional Duties and Responsibilities:· Plans, directs, or coordinates security activities to...
-
Network Engineer
2 weeks ago
Mandaue City, Central Visayas, Philippines Achieve Without Borders, Inc. Full time ₱45,000 - ₱90,000 per yearAWB Networks, a premier IT value-added distributor, specializes in wired and wireless internet solutions. Our extensive product portfolio features high-quality equipment designed to deliver innovative connectivity solutions for any environment.About the Role:You will be responsible for designing, installing, and configuring Fixed Wireless Solutions,...
-
Network Engineer
2 weeks ago
Mandaue City, Central Visayas, Philippines Achieve Without Borders, Inc. (AWB) Full time ₱900,000 - ₱1,200,000 per yearWHO WE AREAt Achieve Without Borders Inc. (AWB), we're not just shaping businesses—we're reshaping careers. You've never worked with a company quite like us, and we guarantee itAWB Networks, a premier IT value-added distributor, specializes in wired and wireless internet solutions. Our extensive product portfolio features high-quality equipment designed to...
-
it solutions specialist
1 week ago
Iloilo City, Western Visayas, Philippines AirNav Technology Services Incorporated Full time ₱900,000 - ₱1,200,000 per yearABOUT USWe are a member of the Frequentis Group—an international leader in communication and information solutions for control centers with safety-critical responsibilities. With over 500 customers across 150 countries and more than 35,000 workstations in operation, our expertise is trusted worldwide.Our mission is to ensure the safety in mission-critical...