Client Service Analyst

JOB DESCRIPTION

Join our team as a Client Service Analyst and be at the forefront of delivering exceptional service to our clients. Leverage your skills in relationship management and operational controls to exceed client expectations and drive success. Be part of a dynamic environment where your contributions make a difference.

As a Client Service Analyst within the Global Client Support team, you will report to a Client Service Senior Associate or Client Service Manager. You will be responsible for customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients. In this role, you will serve as the primary point of service contact for each client within your portfolio, which may include operating transactional accounts and complex treasury products

Job Responsibilities:

• Partner with a Client Service Associate or Senior Associate to address client issues and ensure client satisfaction.
• Resolve issues by identifying underlying problems and patterns.
• Build knowledge of commercial treasury management products and services.
• Serve as a liaison between the Relationship team, Operations, Treasury Management Sales, and Implementations.
• Identify and control risk to prevent fraudulent account behavior.
• Prioritize daily workload to maximize productivity.
• Follow all established policies, procedures, and practices.
• Project a confident and professional presence to clients and the community.
• Work independently with supervision and escalate complex issues as necessary.
• Maintain treasury products and accounts, and resolve customer inquiries.
• Identify products and services that may benefit clients.

Required Qualifications, Capabilities, and Skills:

• Excellent communication skills, both written and verbal, in German and English.
• A relentless and versatile learner with the ability to assimilate new industry, company, product, or technical knowledge.
• Highly organized with the ability to manage competing priorities.
• Demonstrated professional presence with the ability to adapt to evolving needs and situations.
• Amenable to reporting onsite in Bonifacio Global City, following late mid-day to early night schedule.

Preferred Qualifications, Capabilities, and Skills:

• College degree preferred, or equivalent work experience
• Preferred minimum of one to three years of customer service, operations, sales or portfolio management experience, preferably with work experience primarily in banking or the financial service industry
• Proficient PC skills including Word, Excel and PowerPoint

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.