Store Supervisor

9 hours ago

Mandaue City, Central Visayas, Philippines SM Retail Full time

SM Affiliate: International Toyworld, Inc.

Store Assignment: SM J Mall

Responsible for assisting the Store Manager through effective administration of the department to achieve a smooth day-to-day operations and efficient customer service.

Sales Achievement Plan

  • Meet and exceed the company's sales goals and service standards on a consistent basis.
  • Create additional sales opportunities by promoting and suggesting other appropriate items.
  • Attend and participate in store meetings, company training sessions as required furthering the development of skills to meet the company's objectives.
  • Adhere to policies/standards to achieve the sales targets.

Customer Engagement

  • Ensure high levels of customers' satisfaction through excellent service.
  • Spend most of his/her time on the selling floor meeting customers and assisting and managing staff.

Store Operations

  • Consistently follow and abide by the company's established registers and cash handling policies and procedures.
  • Actively participate and support the company's safety and security standards at all times.
  • Assist in meeting the company's brand image and housekeeping standards.
  • Ensure promotions are accurate and in tune with company's standards.
  • Assist in the implementation of safety measures in consonance with corporate security standards for the safety and security of merchandise, customers and employees.

Merchandise and Stock Management

  • Support and participate in the inventory management functions to include: receiving procedures, transfers, pricing procedures, product counts and physical inventories as required.
  • Maintain inventory and ensure items are in stock.
  • Assist Store Manager in coordinating with the Warehouse Supervisor to ensure that warehousing activities are conducted in line with standard procedures and facilitated based on selling requirements.

People Management

  • Organize and distribute staff schedules.
  • Help, drive, motivate, and encourage retail sales staff to achieve sales targets.
  • Ensure that subordinates comply with company policies including but not limited to work uniform and grooming.

Qualifications

  • Associate / Bachelor's Degree Holder
  • With at least 2 years of supervisory experience in related field (Store Operations, Inventory Management, Customer Management, Sales Management)

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