Junior Support Team Member
3 days ago
Junior Support Team Member
Queer Networks builds Hornet as a safe digital home for LGBTQ+ people. With over 100 million users worldwide, we are growing fast and looking for a Junior Support Team Member to join our Moderation Team and help keep the platform safe and welcoming.
More information at
Your Tasks
- Moderate user-generated content and profiles, including rejecting or editing content that doesn't meet our guidelines.
- Review user reports and take appropriate action.
- Support our livestreaming product, Hornet Live.
- Create FAQs and assist with translation tasks.
- Detect and remove spam.
- Identify users at risk and respond appropriately.
Your Profile
- Strong written English and the ability to understand instructions clearly.
- Consistent judgment and attention to detail.
- Ability to manage your workload independently in a repetitive and focus-heavy role.
- Comfortable working with adult or sensitive content.
- Reliable team player who feels at ease in a fully remote environment.
Requirements
- Desktop or laptop computer with a stable, fast internet connection.
- Ability to work remotely, including possible night shifts depending on your timezone.
- A private workspace is required due to the nature of the content.
Hours and Contract
- One-year contract with the possibility of extension.
- Full-time commitment of 40 hours per week, including weekends.
- This is an entry-level role with a fixed monthly compensation of USD 550 and requires full availability.
What We Offer
- The opportunity to support a safer space for the global LGBTQ+ community.
- Fully remote work environment with flexible setup.
- Annual team meetups in attractive locations.
If you're interested, we welcome your CV, a brief motivation letter, and any relevant references.
We value diversity and are committed to maintaining an inclusive workplace where all team members can thrive.
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