Service Crew

3 days ago

Makati City, National Capital Region, Philippines CloudEats, Inc. Full time ₱150,000 - ₱250,000 per year

Position Summary:

The Service Crew plays a vital role in delivering excellent customer service by handling both front-of-house (cashiering, order fulfillment) and back-of-house (food prep, kitchen support) tasks. This role ensures smooth operations, maintains hygiene standards, and supports sales through efficient service and product availability.

Key Responsibilities:

Front-of-House:

  • Process orders via POS and issue receipts.
  • Update item availability on platforms (e.g., Alfred, third-party apps).
  • Keep organized transaction records and assist with admin tasks.

Back-of-House:

  • Prepare ingredients and cook meals per recipes and quality standards.
  • Operate kitchen equipment safely and maintain consistency in food output.
  • Ensure cleanliness and comply with food safety regulations.

Team & Operations:

  • Work closely with team to ensure prompt service and uphold CQSMA standards (Cleanliness, Quality, Service, Maintenance, Atmosphere).

Key Performance Indicators (KPIs):

  • Receipt accuracy and timely order dispatch
  • Efficient food prep and cooking times
  • Compliance with food safety standards
  • Strong teamwork and communication

Minimum Qualifications:

  • High school graduate or equivalent
  • 1+ year experience in food service or kitchen setting
  • POS and kitchen equipment proficiency
  • Able to work shifts, 6-day workweek, and handle physical tasks
  • Knowledge of food hygiene and safety
  • Detail-oriented and able to multitask under pressure

Job Type: Full-time

Work Location: In person

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