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Online Sales Assistant

2 weeks ago

Manila, National Capital Region, Philippines WHR Global Consulting Full time ₱600,000 - ₱1,200,000 per year

POSITION TITLE: ONLINE SALES ASSISTANT

WORK LOCATION: BGC

WORK SETUP: Onsite

WORK SCHEDULE: Day Shift

QUALIFICATIONS

-College graduate of any 4-year course or its equivalent

-1-2 years of relevant work experience

-Excellent verbal and written communication skills

-Computer literate

-Resilient and can work with no to minimal supervision

-With customer service skills

JOB SUMMARY/DESCRIPTION

-The Online Sales Assistant supports customer engagement efforts by assisting with outreach, scheduling, and follow-ups. Maintains customer records, stays updated on product information, and helps monitor online sales trends. Provides basic support to ensure customer satisfaction and contributes to team initiatives.

RESPONSIBILITIES/DUTIES

-Assist in implementing online sales strategies to drive revenue growth

-Support live selling events by coordinating logistics and engaging with customers

-Help track sales performance and identify areas for improvement

-Respond to customer inquiries and provide product information

-Assist in handling basic customer concerns and escalate complex issues as needed

-Help create an interactive and engaging shopping experience

-Maintain and update customer records to ensure data accuracy

-Support order processing and ensure smooth transactions

-Stay updated on product details, features, and promotions

-Assist in preparing materials to inform customers and the sales team about new products

-Monitor industry trends and competitor activities

-Provide insights to support continuous improvement of online sales strategies

-Perform additional tasks as assigned to support the online sales team