Sr. Client Service and Compliance Specialist

We're Hiring: Sr. Client Service and Compliance Specialist

We are currently on the lookout for a Sr. Client Service and Compliance Specialist to join our team at Cloudstaff, the #1 workplace everywhere

Role: Sr. Client Service and Compliance Specialist

Work Arrangement: Work from Office

Location: Philippines - Angeles (Pampanga)

Schedule: Morning Shift

Job Description:

We're looking for an experienced and client-focused professional to join our team as a Client Service and Compliance Specialist. This role combines client communication, data and compliance management, and administrative support — with a strong focus on engaging directly with clients through calls and emails.

The ideal candidate has experience handling Australian clients, particularly in fast-paced service environments. Familiarity with the NDIS (National Disability Insurance Scheme) is an advantage but not required.

Key Responsibilities:

Client Communication

• Manage inbound and outbound calls and emails, ensuring professional and timely client interactions.
• Handle inquiries, provide updates, and maintain positive relationships with clients.
• Support the National Operations Manager and wider team in maintaining service quality and client satisfaction.

Data Entry and Compliance

• Accurately input, update, and maintain client and compliance data in internal systems.
• Verify data integrity and conduct regular compliance checks.
• Ensure all processes and documentation align with relevant standards and company policies.

Administrative Support

• Provide administrative support such as scheduling, documentation, and report preparation.
• Assist with client onboarding, service agreements, and general coordination between teams.
• Support ad-hoc operational tasks to ensure smooth day-to-day operations.

Qualification and requirements:

• At least 2 years of experience in client service, compliance, or administrative support, ideally with Australian clients.
• NDIS experience is highly desirable but not essential.
• Strong communication skills, both verbal and written, with confidence handling client calls and emails.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office and data management tools.
• Ability to multitask and work independently in a fast-paced environment.

Key Attributes

• Outstanding customer service mindset with empathy and professionalism.
• Strong Leadership experience
• Detail-oriented and committed to accuracy in all tasks.
• Confident communicator who can manage both client and internal interactions effectively.
• Positive, proactive, and collaborative team player.

Non-negotiable skills & requirements:

• At least 2 years of experience in client service, compliance, or administrative support, ideally with Australian clients.
• Strong Leadership experience
• Amenable to WFO in Angeles, Pampanga

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**