Front Office Coordinator

We are currently hiring a Front Office Coordinator to join our team of aesthetic professionals at Plastic Surgery Associates & Allegro MedSpa in Santa Rosa, CA.

Plastic Surgery Associates & Allegro MedSpa serves clients from Sonoma, Napa, and Marin counties, and we're proud to have nationally recognized board-certified plastic surgeons who provide the highest quality of patient care and exceptional results.

As a Front Office Coordinator, you will serve as the initial point of contact and representative of the practice to all visitors and phone inquiries, ensuring a positive and professional impression. The role will entail front desk check-in/check-out, appointment scheduling, and patient communications. The ideal candidate will possess excellent customer service skills, have knowledge of medical terminology, and be proficient in computer use.
in computer use

Work Schedule:

Monday - Friday 8:00 AM - 5:00 PM, including some Saturdays 9:00 AM - 4:00 PM

Compensation:

$24 - $28/hr. commensurate with experience.

Responsibilities:

Front Desk Check In/Check Out

• Greet and welcome new patients and visitors to the practice using excellent customer service skills.
• Triage phone calls according to protocol.
• Present forms (paper and electronic) to be filled out, provide any assistance needed by patient.
• Verify and update all demographic information on established patients.
• Provides registration forms.
• Accurately and efficiently enter all demographic into the practice management system.
• Schedule appointments in a professional, accurate and courteous manner, following protocol.
• Make sure all patients needing follow-up are scheduled before they leave.
• Monitors and modifies providers' scheduling templates as necessary to maximize efficiency.
• Responsible for all areas of patient check in and check out.
• Check out all patients and collect appropriate monies due (payment for cosmetic procedures or products). 
• Accurately enter patient charges into the practice management system. (Patient coordinators take care of surgical payments.)
• Post any collected monies to appropriate line items. (Patient coordinators take care of surgical payments.)
• Count cash and prepare deposits with a second person, according to protocol.
• Inform patients of delays in being taken back by clinic staff.
• Answers telephone, obtaining appropriate information such as name, phone numbers, nature of call and then route to appropriate person.
• Completes daily batch reconciliation.
• Balance all charges and collections showing in computer against encounter forms and all money collected.
• Count change drawer, assures that all money is accounted for. Notify the Practice Administrator immediately if there is a discrepancy (over or under).
• Put finished deposit and balance sheets in cash box.
• Maintains orderliness of waiting area throughout the day, paying attention to the neatness of magazines, brochures, binders and removing items discarded by patients.
• Assists in the training of new Patient Entry staff.
• Maintains professional image through appropriate attire (clean uniform) and grooming.
• Performs other duties as needed.

Telephones

• Retrieve messages from voicemail upon arrival in the morning, throughout day and end of day.
• Takes patient messages for doctor or clinical personnel, give to appropriate person.
• Schedule and reschedule all appointments in a professional, accurate and courteous manner, following template guidelines
• Monitors providers' scheduling and modifies templates according to physician or manager request as necessary.
• Utilize waiting list to contact patients

Qualifications:

• High school diploma or equivalent
• Minimum of two years of experience in medical practice, hospital, customer service, retail, or hospitality environment. However, we are willing to train the right candidate.
• Ensure patient information is kept private and secure in compliance with HIPAA regulations
• Excellent communication and telephone etiquette skills
• Ability to work well in a team environment
• Ability to multitask with attention to detail
• Proficient in using computers
• Knowledgeable in medical terminology
• Familiarity with Nextech