Director-Research & Data Visualization

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged

Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Overview: Responsible for leading operations, recognizing areas for improvement within our existing/expanding business and managing the client stakeholders, for one of the global top 5 executive search firms. Must be able to identify and implement necessary changes to enable business to perform to its optimum ability. Performing a challenging and diverse role, responsible for overseeing all areas of a business, implementing any operational changes and delivering measurable improvements.

Must review new and existing processes, resources and systems, making and overseeing any changes. Key - Should have a strong Ops planning & management experience with 'excellent' understanding of Research and Data Insight. Being proactive, analytical, solution oriented, creating frame-works and someone who has worked on large data sets, quantitative data analysis and insights.

RESPONSIBILITIESOperational excellence on all SLA parameters and VoC and VoERecognizing areas for improvement within our existing/expanding business Act as point of contact between different departments within the business, client, and WNSCommunicate strategies and objectives with relevant departments and colleagues

Identify any risks regarding changes and develop a strategy to overcome or address these

Implement any changes sensitively and with minimal disruptionAI Tools and platforms knowledge is critical

Identify new opportunities for automation and GenAI enablement

In-depth experience of delivering high end, insight-oriented Research ProjectsHave worked on large data sets and have done quantitative Research projects to analyze the data and generate insights.Create a system to evaluate the success of any adjustments made within the organization and present any findings

Manage HR issues including recruitment, staff training and appraisal

Where necessary, oversee any IT issues

Ensure the operations run in a compliant mannerSKILLSAcademic, professional or vocational qualifications in operations management and/or leadership are highly advantageous

Sound working knowledge of general business processes and organizational framework, such as goals, strategy, culture and structure

Ability to demonstrate a high level of verbal and written EnglishProficient at producing and presenting reports

Excellent interpersonal skills and ability to communicate effectively with staff, at all levels, and third parties

Proactive and able to use initiative

Confident with strong decision-making skills

Ability to develop strong relationships within the company and with third parties

Strong negotiation skills

Ability to demonstrate innovation and creativity

Attention to detail

Good leadership skills and ability to work well within a team

Ability to influence key decision makers

Ability to set and meet objectives

Strong analytical and problem-solving skills

Excellent organizational skills

Flexible approach to work

Good time management skills and ability to multitask

Good judgmentIT literate

Qualifications

MBA / Post Grad