IT Technician

We are seeking an IT Technician to provide remote support and administration across our IT environment, including workstations, Windows servers, Active Directory, Microsoft 365, networking, and security systems. This role requires someone who is proactive, detail-oriented, and comfortable working independently in a fully remote setup while using RMM and EDR tools to keep systems secure and reliable.

Responsibilities

• Provide remote tier 1–2 technical support for workstations, laptops, printers, and mobile devices.
• Install, configure, and troubleshoot Windows 10/11 workstations and related applications.
• Administer and maintain Windows Server environments (Active Directory, DNS, DHCP, Group Policy).
• Manage and support Microsoft 365 / Office 365: Exchange Online, Teams, SharePoint, and licensing.
• Use RMM tools to monitor systems, deploy updates/patches, and resolve issues proactively.
• Configure, monitor, and troubleshoot networking devices (firewalls, VPNs, routers, switches), with a focus on MikroTik and WatchGuard.
• Implement and monitor endpoint security (EDR, antivirus, compliance policies).
• Document troubleshooting steps, configurations, and IT processes.
• Collaborate with other IT team members and escalate when needed.

Requirements

• 3+ years of IT support, system administration, or helpdesk experience.
• Proficiency with Windows desktops/laptops and Windows Server administration.
• Hands-on experience with Active Directory (user/group management, GPOs, domain joins).
• Strong knowledge of Microsoft 365 administration (Exchange, Teams, SharePoint, licensing).
• Familiarity with RMM tools for remote monitoring and patch management.
• Networking knowledge: TCP/IP, VPNs, VLANs, routing, switching.
• Experience with firewalls and network security (MikroTik, WatchGuard, or similar).
• Understanding of EDR and endpoint security practices.
• Excellent troubleshooting, communication, and documentation skills.
• Ability to work independently and manage priorities in a remote environment.

Nice to Have

• Experience with virtualization (VMware, Hyper-V, Proxmox).
• Exposure to Linux-based systems.
• Scripting knowledge (PowerShell, Bash, Python).
• Familiarity with Azure AD, Intune, or cloud infrastructure (AWS/GCP).
• Certifications such as CompTIA A+, Network+, Security+, Microsoft 365, or Cisco.

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Work Location: Remote