cluster manager – iligan motorjoy depot inc

1 day ago

Cavite City, Calabarzon, Philippines Iligan Medical Center Hospital Full time ₱900,000 - ₱1,200,000 per year

Job descriptionCLUSTER MANAGERJob ClassificationPosition Title: Cluster ManagerJob Category: ManagerialJob Type: Full-timeDepartment: Branch Operations Department ManagementFunction: Multi-Branch Operations, Leadership, Compliance, Performance ManagementScope: Oversees multiple branches/stores within an assigned region or cluster; willing to travel as requiredKey ResponsibilitiesMulti-Branch Operations OversightSupervise day-to-day operations across multiple branches to ensure consistency, efficiency, and adherence to company policies and procedures. Implement and standardize operational practices across the cluster to ensure service quality and operational excellence. Performance ManagementMonitor and evaluate individual branch performance, ensuring achievement of sales targets, operational KPIs, and customer service standards.

Identify underperforming branches and implement improvement plans. Leadership and Staff DevelopmentProvide leadership and direction to Branch Operations Heads within the cluster. Conduct regular performance reviews, training, and coaching sessions for branch leaders and staff.

Support recruitment and talent development within assigned branches. Customer Experience and Relationship BuildingEnsure excellent customer service and satisfaction across all branches. Handle escalated customer concerns or critical service issues from any branch within the cluster.

Build partnerships and foster local community relationships when needed. Sales and Business GrowthAssist in the development and execution of regional sales strategies. Support branches in driving promotional campaigns, cross-selling initiatives, and revenue-generating activities.

Analyze sales data and market trends to identify growth opportunities. Reporting and AnalyticsConsolidate and analyze operational and financial reports from all branches under management. Present regular updates and recommendations to senior leadership.

Compliance and Audit ReadinessEnsure that all branches comply with internal policies, government regulations, and industry standards. Lead internal audits and prepare corrective action plans when required. Facilities and Asset ManagementEnsure branches are maintained in good condition and that all equipment, tools, and systems are functional.

Coordinate large-scale maintenance, renovation, or upgrade projects across the cluster. QualificationsMust be a graduate of any 4-year course. With 3–5 years of managerial experience, preferably overseeing multiple locations or teams.

Willing to travel frequently to different branches within the assigned cluster. Able to work Monday to Saturday, 8:00 AM to 5:00 PM, with flexibility to render overtime when required. Strong background in operations management, leadership, and strategic planning.

Proven skills in team development, performance monitoring, and problem resolution. Excellent communication, coordination, and organizational skills. Proficient in MS Office and operational reporting tools.

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