Senior Network Engineer

2 weeks ago

Taguig, National Capital Region, Philippines Booth Full time ₱1,200,000 - ₱2,500,000 per year

Work Setup: Hybrid(1x onsite, 4x remote)

Work Hours: Australian Shift

Key Responsibilities

  • Resolve customer incidents, problems and change requests to required service level targets
  • Apply technical knowledge to effectively analyse and resolve problems
  • Manage time in a manner to ensure all tasks are completed within specified time frames
  • Liaise with customers to perform incident analysis and problem resolution management, to required service targets, defining and recommending solutions where no precedent solution is available
  • Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical
  • Accurately and consistently perform general administration and management of job logging functions
  • Assess and evaluate risk and understand the implications of new technologies
  • Perform scheduled maintenance and upgrades
  • Liaise with peers and customers to determine appropriate technology solutions
  • Produce, manage and adhere to documentation e.g. naming standards, site schematics, change control documents
  • Manage time in a manner to ensure all tasks are completed within specified time frames
  • Operate within ITIL service management processes including incident, problem and change management

Requirements

Experience

  • Minimum 6–8 years' experience in an IT environment
  • Proven experience in a senior network support role
  • Demonstrated experience in dealing with customers at all organisational levels
  • Relevant Industry Experience and/or Certifications in Cisco Routing and Switching – VLAN/VPN
  • Cisco Wireless & NAC
  • Network Management Tools
  • ITIL – Service Management Tools

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