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Travel Customer Support

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Tavor Perry Full time

We are looking for a dedicated Travel Customer Support & Sales Consultant to provide both exceptional service and sales support for our growing travel startup. This role focuses on assisting families through booking processes, offering empathetic support, and converting leads into confirmed travel experiences. The ideal candidate is detail-oriented, persuasive, and thrives in a dynamic, startup environment.

Key Responsibilities:

  • Handle customer inquiries primarily via WhatsApp, supplementing with phone calls
  • Drive lead conversions through sales conversations with families
  • Deliver empathetic support to parents throughout the travel experience
  • Track leads, update CRM records, and maintain accurate analytics
  • Report recurring customer issues and suggest improvements
  • Support lead generation through social media channels
  • Quickly resolve customer problems, including arranging replacements as needed
  • Work flexible hours to secure time-sensitive bookings
  • Coordinate communications between families and service providers

Mandatory Requirements:

  • Excellent English communication (written and verbal)
  • Proven experience in customer service
  • Strong sales skills with an emphasis on closing leads
  • Tech-savvy with Excel proficiency
  • Comfortable working in a fast-paced startup environment
  • High emotional intelligence and patience for anxious parents
  • Proactive and able to take initiative
  • Ability to spot trends and report recurring concerns

Preferred Skills:

  • Familiarity with CRM tools
  • Experience in hospitality, travel, or family-oriented services
  • Previous startup or small business experience
  • History of meeting or exceeding sales and booking targets

Why Join Us:

  • Join a mission-driven team helping families enjoy stress-free travel
  • Opportunity to create a meaningful impact on vacation experiences
  • Performance-based growth and commission potential
  • Dynamic, evolving startup environment where your input matters