Technical Support Analyst

5 days ago

Makati City, National Capital Region, Philippines Tulay sa Pag-Unlad, Inc. Full time ₱300,000 - ₱600,000 per year

About the role

Tulay sa Pag-Unlad, Inc. is seeking a talented Technical Support Analyst to join our dynamic IT team. In this full-time role, you will be responsible for providing high-quality technical support and troubleshooting to our employees in head office, branches and regional offices and other areas, ensuring the smooth operation of our systems and applications. The role is based in our Makati City office in Metro Manila.

What you'll be doing

  • Receives, respond to and resolve IT technical support requests from employees in a timely and efficient manner
  • Diagnose and troubleshoot hardware, software, and network-related issues.
  • Provides daily support on installed customized applications (E-Banker, ASALMS,

SEDP, BAMS), packaged programs (MS Office, MS Outlook, Open Office, etc.) and

users training.
- Safekeeps important documents, backed-up data and acquired software packages.

Contribute to the continuous improvement of our IT support services

What we're looking for

  • Minimum 1 year of experience in a technical support or help desk role but fresh graduate are also welcome to apply.
  • Strong problem-solving and analytical skills to identify and resolve technical issues
  • Excellent communication and customer service skills to effectively assist users
  • Proficient in installing, configuring, and troubleshooting Windows and macOS operating systems
  • Familiarity with common office productivity software, such as Microsoft Office and Google Suite
  • Knowledge of network protocols, hardware, and security best practices
  • Ability to work independently and as part of a team
  • Willingness to learn and stay up-to-date with emerging technologies

What we offer

At Tulay sa Pag-Unlad, Inc., we are committed to providing our employees with a supportive and rewarding work environment. We offer comprehensive health and life and accident benefits and opportunities for professional development and career advancement. Our company culture emphasizes work-life balance, collaboration, and continuous learning, making us an attractive choice for ambitious and driven individuals.

If you're excited to join our growing team and contribute to our mission, we encourage you to apply now.

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