Senior Helpdesk Analyst

1 day ago

Pasig, National Capital Region, Philippines KMC Solutions Full time $40,000 - $60,000 per year

Make your next big career move by applying as KMC Solutions' next SENIOR HELPDESK ANALYST

To work as part of the IT Helpdesk team providing front line software and hardware support and advice to our clients, within agreed departmental timeframes. To actively participate in the team and assist the company in achieving its goals and objectives. To work closely with the IT Helpdesk Team Leader to ensure customer satisfaction. To assist and be part of all aspects of compliance.

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a SENIOR HELPDESK ANALYST include:

  • Provide front-line software and hardware support to clients within agreed timeframes
  • Offer technical advice and troubleshooting assistance to end users
  • Collaborate with the IT Helpdesk Team Leader to ensure customer satisfaction
  • Participate actively in the IT Helpdesk team to meet departmental objectives
  • Ensure compliance with company policies, procedures, and standards
  • Assist in all aspects of IT helpdesk operations to support company goals

To apply, you must be an expert on the following requirements:

  • Solid experience in a service desk or helpdesk role.
  • Experience working in an ISO 27001/9001 certified environment
  • Experience in a call centre environment
  • Collections or finance industry preferable but not necessary
  • Experience in a corporate environment, Microsoft Office suite and in house software
  • ITIL training desirable
  • Knowledge of group administration processes and procedures
  • Detailed Knowledge of service level agreements
  • Knowledge of workplace policies (Privacy, EEO, OHS)
  • Handles raised tickets, calls on a per need basis as part of handling/resolution
  • INTERNAL Helpdesk
  • 2 yrs HD experience
  • Reliable/diligent/honest/hard working
  • Flexible – working hours, staying back to complete tasks, new platforms and challenges
  • Attention to detail and standards of excellence
  • Committed to the achievement and maintenance of quality
  • College Grad, IT, Tech related courses

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