SOC Analyst

Join LeapXpert: Innovating the Future of Business Communication

At LeapXpert, we're revolutionizing business communication by seamlessly integrating the familiarity of consumer messaging apps with enterprise-grade security and compliance.

As pioneers in responsible business communications, we empower employees and clients to connect through their preferred messaging platforms while upholding the highest standards of governance and security.

Our mission is to transform workplace communication globally.

We've been recognized as a Visionary in Gartner's Magic Quadrant for Digital Communications Governance and Archiving Solutions, raised a $20 million Series B funding round - bringing our total funding to $60 million, and earned the trust of top-tier institutions worldwide, who rely on our platform daily to streamline client communications.

This is just the beginning - we're growing rapidly and we're seeking passionate, talented individuals to join our team.

This is your opportunity to work on impactful projects using cutting-edge technologies alongside driven innovators from around the world.

Apply now to be part of something revolutionary

We are looking for a dedicated SOC Analyst to join our global cybersecurity team. Based in the Philippines, this role will be part of our 24/7 monitoring operations, ensuring the security and stability of our IT environment around the clock. In addition to core SOC responsibilities, the analyst will also support helpdesk queue management, making this a hybrid role that combines security monitoring and frontline IT support.

Why join us:

• Innovative Culture: Work at the cutting edge of business communication technology, with a product that's changing the way Fortune 500 companies communicate.
• Impactful Work: Your contributions will directly impact how millions of professionals connect and collaborate worldwide.
• Global Team: Be part of a diverse, mission-driven team that values collaboration, innovation, and growth.
• Growth Opportunities: With our rapid expansion, there are plenty of opportunities for professional growth and development.
• Award-Winning Product: Join a company with a track record of success and recognition, including accolades like being named a Gartner Cool Vendor.

About the role:

• Title: SOC Analyst
• Function: IT & Security Team
• Reporting: Head of IT and Security
• Location: Pasig, Philippines (Hybrid)

What you will do:

• 24/7 Security Monitoring: Monitor SIEM tools, security logs, and alerts for potential threats and anomalies across networks, endpoints, and applications
• Incident Handling: Triage, investigate, and escalate security incidents following established playbooks and escalation paths
• Helpdesk Queue Management: Monitor, prioritize, and respond to helpdesk tickets, ensuring timely resolution or escalation to appropriate teams
• Threat Analysis & Reporting: Analyze security events, identify patterns, and provide detailed incident documentation and reporting
• Collaboration: Coordinate with IT, network, and application teams to remediate security issues and address user support requests
• Continuous Improvement: Suggest improvements to SOC processes, ticketing workflows, and monitoring strategies to enhance operational efficiency
• Shift Operations: Work in a rotating shift schedule (day, night, weekends, and holidays) to provide 24/7 coverage

Required Skills and Qualifications:

• Qualifications Education: Bachelor's degree in IT, Computer Science, Cybersecurity, or related field (or equivalent work experience)
• Technical Skills:
• Familiarity with SIEM solutions (e.g., Splunk, Microsoft Sentinel, QRadar)
• Understanding of basic cybersecurity concepts: firewalls, IDS/IPS, malware, phishing, and incident response
• Experience with IT helpdesk systems (e.g., ServiceNow, JIRA, Freshdesk, or similar)
• Soft Skills: Strong problem-solving abilities, attention to detail, effective communication, and the ability to work well under pressure in a fast-paced environment
• Certifications (Preferred): CompTIA Security+, ITIL Foundation, or similar
• Preferred Experience:
• 1–3 years of experience in a SOC or IT helpdesk/technical support role
• Exposure to shift-based work or 24/7 operational environments
• Experience with automation, scripting, or log analysis is a plus

Our Values

• Curiosity: We're curious and future-focused.
• One Team: We're one team, in many colors.
• Customer–Driven: We're obsessed with the customer.
• Integrity: We don't compromise on the integrity.
• Excellence: We exemplify excellence

What you'll get:

• An awesome job with an attractive remuneration package
• Hybrid work with good, comfortable environment and settings
• Friendly colleagues who support each other to win as a team
• A flat, product-focused organization and Agile team to let you add your value and ideas to the product and company
• Opportunities to learn and be trained in applied new technologies and methodologies
• Facing new and innovative challenges to deliver commercial-grade, world-class product
• Career growth in multiple directions, based on your preferences and abilities

LeapXpert values diversity and inclusion as critical components of our culture and success. We believe a diverse team with various backgrounds, experiences, and perspectives fosters creativity, innovation, and mutual respect. We are committed to creating a welcoming and supportive environment where everyone can thrive regardless of ethnicity, gender identity, sexual orientation, age, religion, or ability. We actively seek to recruit and retain talent from diverse communities and encourage all qualified candidates to apply. Please submit your resume for consideration.