Service Coordinator

1 week ago


Cebu City, Central Visayas, Philippines Mondo Cucina, Inc. Full time ₱216,000 - ₱300,000 per year

The Service Coordinator in the appliance industry is to manage and streamline service operations, ensuring that customer requests for appliance repairs, maintenance, and installations are handled efficiently. They act as a liaison between customers, service technicians, and other departments to ensure timely service delivery, coordinate schedules, track service progress, and handle customer inquiries.

The goal is to enhance customer satisfaction by providing smooth, organized, and effective service solutions.

Daily

  • Answer customer inquiries and schedule appointments.
  • Assign service calls to technicians thru Team Lead
  • Track service progress and ensure timely completion.
  • Keep records of service requests and feedback.

Weekly

  • Coordinate technician schedules and ensure they have necessary tools.
  • Monitor service efficiency and adjust workloads.
  • Prepare performance reports for management.
  • Resolve any service delays or issues.

Monthly

  • Evaluate service performance and customer satisfaction.
  • Update service records and reports.

Quarterly

  • Review and improve service processes.
  • Assess technician performance and service quality.

Annual

  • Prepare an annual service report.
  • Suggest Plan for service growth and improvements.

Qualifications

  • College graduate in Business, Marketing, or related courses
  • 1–3 years in a coordination, dispatch, or back-office service role
  • Organized, responsive, and service-driven
  • Familiar with Cebu-based service operations or logistics

Core Competencies

  • Customer service and scheduling coordination
  • Attention to detail and multitasking
  • Communication and follow-through
  • Technical literacy in appliance service workflows
  • Problem-solving

Job Types: Full-time, Permanent

Pay: Php18, Php25,000.00 per month

Work Location: In person


  • Service Coordinator

    4 days ago


    Cebu City, Central Visayas, Philippines NVISION DIGITAL SOLUTIONS INC. Full time

    NVISION DIGITAL SOLUTIONS INC. is a provider of end-to-end digital solutions and services focused on commercial LCD & LED products, integrated displays, digital signage media players, interactive smart displays, touch program applications, hospitality TVs, and screen equipment rentals.We are glad to announce that our team is expanding, and we need a...


  • Cebu City, Central Visayas, Philippines Asurion Full time

    For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix...


  • Cebu City, Central Visayas, Philippines Express Global-Tech Services Ltd. Incorporated Full time ₱900,000 - ₱1,200,000 per year

    Role OverviewResponsible for monitoring service desk performance in real time to ensure compliance with Service Level Agreements (SLAs). This role acts as the "traffic controller" for the MSP call center, guiding technicians to maintain SLA targets, escalating issues proactively, and optimizing resource allocation to deliver exceptional client service.Key...


  • Cebu City, Central Visayas, Philippines QIMA Full time

    Company Description"At QIMA, you feel like you belong from Day 1. You join a community of smart minds who not only innovate, but also support and inspire each other. Here, we own our work, have fun together, and make every day count."The QIMA StoryAt QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.Operating in...


  • Cebu City, Central Visayas, Philippines Private Advertiser Full time ₱400,000 - ₱600,000 per year

    Job DescriptionI. Strategic Managementa. Present ideas and solutions to help improve performance, domain processes and company policies.II. People Managementa. Participate in Team and Company activities such as townhalls, team huddles and updates.b. Interact with teammates and share inputs in creative problem solving projects and action plans.III....

  • Admin Coordinator

    2 weeks ago


    Cebu City, Central Visayas, Philippines Save Plus Labor Service Cooperative Full time ₱180,000 - ₱192,000 per year

    Act as a point of contact for employees and clients, facilitating communication between departments and ensuring that administrative tasks are completed efficiently.-Strong ability to prioritize tasks and manage time effectively to meet deadlines.Excellent verbal and written communication skills for effective interaction with staff and clients.Ability to...

  • Helpdesk Coordinator

    2 weeks ago


    Cebu City, Central Visayas, Philippines BENCHMARK365 INC. Full time ₱600,000 - ₱1,200,000 per year

    Helpdesk Coordinator Cebu City | Onsite | Full-timeThe Helpdesk Coordinator is responsible for ensuring the smooth flow of technical support operations by coordinating, scheduling, and triaging support tickets. You will serve as the communication bridge between partners, customers, technicians, and vendors, ensuring all parties are informed and issues are...

  • Flight Coordinator

    2 weeks ago


    Cebu City, Central Visayas, Philippines Operations Hub Control, Inc Full time ₱300,000 per year

    Key Responsibilities:Coordinate and Manage Flight Operations:Plan, monitor, and coordinate all trip logistics—including flight itineraries, permits, slots, fueling, and ground handling—to ensure safe, compliant, and on-time operations.Deliver Exceptional Client Service:Act as the primary liaison with clients, providing accurate updates, handling special...


  • Cebu City, Central Visayas, Philippines Lexmark Full time

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...


  • Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...