Service Coordinator

NVISION DIGITAL SOLUTIONS INC. is a provider of end-to-end digital solutions and services focused on commercial LCD & LED products, integrated displays, digital signage media players, interactive smart displays, touch program applications, hospitality TVs, and screen equipment rentals.

We are glad to announce that our team is expanding, and we need a goal-oriented, positive, and potential individual who can join our team.

We are URGENTLY looking for a SERVICE COORDINATOR.

Job Summary:

The Service Coordinator is responsible for providing comprehensive administrative and operational support to the Service Department. This role is crucial in ensuring smooth service operations, including scheduling, coordination, and communication across various departments. Additionally, the Service Coordinator handles HR-related tasks for the service team, manages petty cash disbursements, coordinates delivery and installation schedules, and ensures that all service activities are documented and reported accurately.

Job Qualifications:

• A diploma or degree in Business Administration, Customer Service, or a related field is preferred
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM or service management software.
• Ability to work independently and as part of a team.
• Customer-focused with strong problem-solving skills.
• Resourceful, high attention to detail, goal-oriented
• LGBTQIA+ members are welcome to apply

Key Responsibilities:

1. Service Scheduling and Coordination:

• Coordinate and schedule service appointments, ensuring timely response to client service requests.
• Manage and coordinate delivery schedules for installations, pullouts, rental deliveries and pullouts, and site survey schedules.
• Communicate with clients to confirm service appointments, provide updates, and address any scheduling conflicts.
• Collaborate with the Service Supervisor to allocate resources effectively, including technicians and equipment

2. Documentation and Reporting:

• Prepare and file essential service documentation, including certificates of completion, activity reports, service reports, and client communications.
• Maintain accurate and up-to-date service records.
• Track and report on service department performance metrics, including service response times and customer satisfaction levels.
• Submit necessary documents from the service team to other departments as required.

3. HR and Administrative Interface:

• Interface with HR regarding attendance matters for the service department, ensuring accurate record-keeping and communication.
• Act as the representative of the administration for petty cash disbursements to the service team, ensuring proper documentation and accountability.

4. Client Communication and Support:

• Collaborate with the Service Supervisor to allocate resources effectively, including technicians and equipment
• Serve as the primary point of contact for clients regarding service inquiries, requests, and complaints.
• Provide clients with information on service procedures, timelines, and any necessary preparations.
• Ensure that clients are informed of service status updates and any delays or changes in the service schedule.

5. Inventory and Equipment Management:

• Assist in managing the service department's inventory, ensuring that necessary parts and equipment are available for scheduled services.
• Coordinate with suppliers and vendors for the procurement of service-related materials and equipment.
• Maintain records of equipment usage, repairs, and replacements.

6. Support for Service Team:

• Provide administrative support to service technicians, including documentation, parts ordering, and logistical coordination.
• Assist in organizing external training sessions, meetings, and workshops for the service team.
• Collaborate with the Service Supervisor to implement process improvements and enhance service delivery.

7. Cross-Departmental Collaboration:

• Work closely with other departments, such as Operations, to ensure seamless integration of service activities with overall company operations.

8. Customer Satisfaction:

• Monitor client feedback and work proactively to resolve any issues that may impact client satisfaction.
• Ensure that all service-related client interactions are handled professionally and promptly.

9. Administrative Duties:

• Handle general administrative tasks, such as filing, data entry, and record-keeping for the Service Department.
• Assist in the preparation of service invoices and follow up on outstanding payments when necessary.
• Other tasks assigned by the Management

We Offer You:

• A competitive salary, commensurate with experience and qualifications.
• Monthly salary package inclusive of Paid Holidays and Government Statutory Benefits.
• A company-issued postpaid plan with a device.
• Monthly Meal Allowance.
• Opportunities for performance-based career advancement.
• Engaging company culture with meals, outings, team-building events, and a special Birthday Bash.
• Comprehensive Health Insurance (HMO) and Personal Accident Insurance.
• Discretionary Company Bonuses.
• A balanced workweek from Monday to Friday.
• Service Incentive Leave following regularization.

Schedule:

Day shift

• Monday to Friday
• Overtime

Job Type: Full-time

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Job Type: Full-time

Benefits:

• Health insurance
• Promotion to permanent employee

Work Location: In person