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Room Divison Supervisor

3 weeks ago

Lipa City, Calabarzon, Philippines Duojet Corporation Full time

Primary Responsibilities

  • Maximizes occupancy and average room rate at all times.
  • Closely coordinates room availability with the Sales Team
  • Maintains a good relationship with travel agents and tour operators.
  • Coordinates with General Services and Safety and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time.
  • Answers inquiries pertaining to hotel policies and services.
  • Handles guest complaints professionally.
  • Maintains good relationship with guests and staff.
  • Reviews arrival/departure lists and pre-set the VIP guests with Sales/Hotel Manager;
  • Makes decisions regarding over-booking based on the hotel policies and standards in consultation with Hotel Manager.
  • Participates in yearly forecasting and budgeting with senior management.
  • Observes and analyzes competitive hotels.
  • Prepares reports as required.
  • Works with Reservations to assist the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns.
  • Analyzes revenue and expenses results monthly.
  • Ensures daily endorsement log-book is maintained.
  • Inspect vacant rooms to ensure it is within the hotel standard prior to its release.
  • Monitors credit policies and audits daily credit report on guest rooms where needed.
  • Holds monthly, staff meetings with minutes taken and submitted to concerned persons.
  • Complies with company policies and standards.
  • Familiar and knowledgeable with emergency procedures of the hotel.
  • Performs other duties as assigned by the management/hotel manager

HOUSEKEEPING DEPARTMENT ROLES

  • Oversee the Public Attendant and Room Attendant;

· Performs regular inspections of guest rooms and function rooms;

· Conducts the daily morning briefing of housekeeping staff;

  • Inspect VC or vacant rooms declared by HK RA and the one to determine if it is within acceptable standard to be placed as VR or vacant ready in the system.
  • In-charge is authorized in the absence of HM to recall VC rooms that need rectification by Maintenance and Housekeeping for re-doing its vacant clean.
  • Review from time to time the consistency of HK OIC on their HK checklist. If necessary recall whatever is needed to be recalled on their checklist.
  • Ensure exceptional customer service by training and coaching staff on proper service techniques, resolving customer complaints, and ensuring a positive hotel experience;

· Endorse Major related concerns in Rooms and Guests (FO and Housekeeping) to the Hotel Manager for immediate action, follow ups, Guest Recovery.

  • Promptly responds to the housekeeping needs of guests;
  • Reports immediately to Hotel Manager any valuable item, cash, credit card, key, document, etc., found in pockets of soiled personal laundry of guests;

· Review shifts task of his/her subordinates and remind, guide, assist minor related concerns on reservations, check-ins, check-outs, emails, OTA's, room blockings, arrivals, departure, VIP arrivals, instructions from Higher Management, abreast on Room promos, packages, PMS system usage – in relation to deposits, cash on hand, events entry among others.

Administrative Responsibilities

  • Ensures proper manning and approves daily work schedule of the team.
  • Conducts daily briefing and de-briefing for necessary actions to be taken; resolves issues and concerns in a professional manner.
  • Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
  • Manages time effectively by meeting deadlines on time.
  • Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
  • Completes the profit and capital expenditure budget effectively and timely.
  • Promotes hotel's image and bring in businesses

Technical Responsibilities

  • Checks and improves all service standards established by the company.
  • Supervises staff activities to maximize revenue and minimize costs.
  • Provides assistance to the staff when required during peak periods.
  • Maintains grooming standards for all personnel.
  • Adheres to the best practices of the hotel concerning environment conservations

RELATIONSHIP

  • Reports to Director of Rooms/Hotel Manager/Managing Director and works closely with other department heads to ensure maximum guests' satisfaction is delivered.
  • Coordinates with Housekeeping Team Leader to ensure smooth operation of the rooms and public areas of the hotel.
  • Coordinates with other managers to ensure smooth operations and all activities of the hotel.
  • Communicate with guests effectively and efficiently.

ACCOUNTABILITIES

· Represents JET Hotel's brand and its values at all times; delivers exceptional guest experience and promotes genuine hospitality.

CONFIDENTIALITY

· Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Duojet Corporation's Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENTS

  • Minimum education of Bachelor degree in Hotel Management or relevant discipline.
  • Minimum of 3 years in Front Office experience in a similar capacity preferably in a 5 star class environment.
  • Knowledgeable in Front Office Operations.

· Have excellent English communication skills both in written and spoken.

  • Possess professional disposition with excellent interpersonal skills.

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Discounted lunch
  • Employee discount
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person