Quality Process Improvement Manager

1 day ago

Makati City, National Capital Region, Philippines KPMG Philippines Full time ₱1,500,000 - ₱3,000,000 per year

Job responsibilities:

  • Ensure Quality KPIs are met, optimized, and transparently tracked/reported on a continuous basis, contribute to test strategy, planning and execution.
  • Responsible for process compliance, metrics analysis, release management, management reporting etc.
  • Provide technical vision, implement, and follow reproducible, auditable, collaborative practices for efficiency and continuous improvement.
  • Maintain strong relationships with peer teams and stakeholders- communicate risks/issues transparently
  • Leverage project management skills and communication tools (presentations, project Management, performance management dashboards) to successfully manage the work and serve as a subject matter expert on various projects / key topics impacting the business delivery agenda.
  • Makes decisions to identify critical risks/issues and implement mitigation plans that impact the overall timeline and economic delivery of the global customer delivery agenda as well as suggest ways to improve process efficiencies.
  • Detail-oriented and thorough, with effective time management skills and excellent in understanding technical writing and editing skills
  • Ability to positively influence, mentor and be a credible source of knowledge to less experienced team members

Job qualifications:

  • 10+ years of relevant experience as Service Quality Analyst/Engineer
  • Experience of Quality Management System and process around it
  • Act as Quality advocate to project / delivery teams by coaching, guiding delivery teams on quality & Process
  • Strategies quality assurance for a large group
  • Conduct awareness sessions for the project teams about Quality, compliance, Risks
  • Knowledge of various metrics measured in different project lifecycles like Agile, Waterfall, Managed Service, Testing etc.
  • Broad knowledge various tech stacks of IT technologies and provides advice and challenge decisions made on IT QA matters
  • Should be good at preparing various presentation and slides
  • Motivated, energetic, and self-driven individual
  • Strong knowledge of Quality methodologies, Project management tools, and processes including Automation, Performance/Benchmarking etc.

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