Medical Administration

2 weeks ago

Work from Home, Philippines Outsourced Quality Assured Services Inc Full time

Position Overview

The Medical Administrator plays an integral role in supporting the company's clinicians and management team by coordinating patient administration and ensuring efficient day-to-day operations. Working remotely, this position assists with appointment scheduling, patient documentation, report preparation, and communication across clinical and operational teams to help deliver compassionate, high-quality care.

Key Responsibilities

Administrative Support

  • Formatting specialist reports (content already written by a geriatrician)
  • Uploading and distributing specialist letters to GPs and facilities via email
  • Managing shared inbox and responding to emails in a timely manner
  • Requesting clinical documentation from referrers/specialists
  • Uploading documents into a cloud-based EMR (Clinic to Cloud)
  • Maintain strict confidentiality and uphold the company's privacy and data-security standards.

Administrative Coordination

  • Manage scheduling for doctors and patients via our electronic practice system (Clinic to Cloud).
  • Confirm appointments, ensure all required documentation is uploaded, and coordinate follow-ups.
  • Register new patients and update demographic and clinical information.
  • Create new doctor contacts.
  • Upload and file documentation accurately within the EMR system.

Operational Support

  • Liaise with clinicians and management to support service delivery and workflow efficiency.
  • Track and follow up outstanding documentation or reports from hospitals, referrers, and facilities.
  • Support requests as directed by management.
  • 1:1 weekly meeting with Operations Manager
  • Preparedness and participation in the weekly meeting

Requirements

  • Prior experience in medical administration or virtual healthcare coordination (minimum 3 years preferred).
  • Familiarity with Clinic to Cloud or similar EMR/practice management systems.
  • Strong attention to detail, organisation, and follow-through.
  • Clear communication and time-management skills
  • Prioritising tasks and confidence to ask questions in a timely manner
  • Reliable internet connection and ability to work remotely within Australian business hours.

Work Schedule: Day shift (6am to 3 pm Manila Time, Monday to Friday)

Work Set-up: WFH (must have at least 20 mbps Internet speed connection at home)

Job Type: Full-time

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Work from home

Work Location: Remote

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