Product Operations Manager

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

JOB SUMMARY:

The Product Operations Manager role (POM) will be responsible for requirements of definition, launch, offer success, and customer satisfaction for one or more MPS and IoT offerings aligned with Lexmark's strategy of delivering a world class print experience.

This includes maintaining the viability of current offerings and working closely with engineering and leadership in the creation of new MPS/IoT offerings.  The POM will lead certain aspects of the product life cycle including market analysis, product requirements, pricing, launch coordination, and sales enablement.  The POM must possess a unique blend of business and technical savvy; a big-picture vision, the drive to make that vision a reality, and the ability to execute at the tactical level. He or she must understand both market requirements and the competition to find innovative solutions for customers.

The POM will communicate with all areas of the business. He or she will be the evangelist for his or her products. The POM will work with sales and key customers to create high-value products which are differentiating in the market. He or she will work closely with engineering to define user stories, with marketing to define the go-to-market strategy, with services on the implementation, and the solutions teams to understand the market and the practical application of products in the field.

KEY ROLES & RESPONSIBILITIES:

• Define the product vision and strategy to meet market and customer requirements using a defined software development lifecycle process.

• Work closely with engineering in build/buy/partner analysis and direction for achieving product vision.

• Resolve competing priorities and drives acceptance and adoption of offerings.

• Assure offerings align with the company's strategy and goals.

• Define the value proposition and positioning platform for the MPS/IoT offerings.

• Drive the execution of all product lifecycle processes for the product line including product research, competitive analysis, planning, positioning, roadmap development, requirements development, product launch and end of life.

• Responsible for ensuring customer satisfaction with the product.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

• Customer focused and dedicated to meeting the expectations and requirements of both internal and external customers while balancing the priorities of the company and the product.

• Goal oriented and makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment.

• Comfortable with all levels of management and able to communicate (both orally and written) a vision and present effectively to customers, the market, and executives.

• Analytical problem solver; able to understand interdependencies of business functions and impacts of decisions; and set priorities based on what is important.

• Strong leadership presence; provides thought leadership for the company and the product line.

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

• Bachelor's or Master's degree in Computer Science, Software Engineering, Mathematics, or any related field.

• Strong foundation in marketing analytics, combined with knowledge of business, communications, and information technology.

• Excellent written communication skills.

• Proven experience in bringing software solutions to market for both SMB and enterprise customers.

• Familiarity with imaging technology, mobility, ECM (Enterprise Content Management), and BPM (Business Process Management) is preferred.

• Experience in creating high-impact marketing tools and collateral, including industry position papers, web content, and thought leadership articles.

• Ability to develop software solution marketing strategies and execute campaigns effectively.

• Willingness to travel.