HR Director

The team is seeking a strategic leader who can manage the HR business unit as a profit-generating arm of the company. This role requires someone with extensive experience in HR operations, client service delivery, and business management — capable of achieving EBITDA targets by effectively managing revenue and controlling costs. The ideal candidate will be a strong strategic planner, able to design and execute business plans, ensure 100% SLA delivery to clients, maintain high client satisfaction, and drive process improvements. They must be equally adept at leading people, managing budgets, and implementing HR systems, policies, or processes from scratch.

Within the first 2-6 months, what are the 2-3 most important performance goals I would expect to complete for you to consider me successful in this role?

First Month (Foundation Building):

• Develop and implement the HR Training and Deployment Framework, including curriculum, training materials, assessments, guidelines, and tracking systems for HR Representatives and related teams.
• Establish clear retraining and service continuity protocols to ensure uninterrupted HR coverage for all client accounts.
• Align with the HR Director and department heads on validation metrics and deployment performance tracking.

Months 2–6 (Execution and Delivery):

• Successfully execute the Recruitment-to-Deployment Training Cycle, ensuring 100% of new hires are trained and deployment-ready within the agreed lead time.
• Implement the Retraining of Underperformers Program, ensuring 100% of flagged HRs are retrained within one day of being identified and replacements are managed for consistently underperforming staff.
• Achieve training success and client satisfaction targets, with at least 85% of trained HRs meeting validation standards within two months of deployment and an 85% satisfaction score from client managers.
• Maintain updated and relevant training materials for all new or improved HR processes.

Responsibilities:

Strategic & Business Management

• Participate in the company-wide annual strategic planning, representing the HR business unit. Develop, execute, and monitor strategies to achieve assigned EBITDA targets.
• Manage the HR unit's P&L, ensuring revenues are maximized, costs are controlled, and profitability is sustained.
• Oversee client relationship management, ensuring SLAs are met and opportunities for value-added services are identified and acted upon.
• Lead operational efficiency initiatives and continuous process improvement to support SLA compliance and client satisfaction.

Client Satisfaction & Service Delivery

• Ensure all contracted HR services are delivered 100% on time and within SLA.
• Build strong client relationships, conduct regular client review meetings, and address escalations proactively.
• Oversee the resolution of client issues, ensuring timely and satisfactory outcomes.
• Introduce value-added services to exceed client expectations.

Process Improvement & Compliance

• Ensure all HR processes are documented, standardized, and continuously improved based on operational findings and client feedback.
• Lead the creation of new processes where gaps exist and implement change control to maintain process integrity.
• Oversee compliance with labor laws, government reporting requirements, and internal company policies.
• Lead the creation, review, and implementation of HR processes, policies, and systems from scratch as needed.

People & Budget Management

• Lead, mentor, and develop all HR staff under your supervision, ensuring optimal performance and career growth.
• Manage all costs under the HR unit, including staff costs and tools required for service delivery.
• Set and monitor KPIs for the HR team to ensure alignment with client SLAs and company profitability goals.
• Provide coaching, performance reviews, and professional development opportunities for team members.

Minimum qualifications:

• Bachelor's degree in Human Resources, Business Administration, Management, or any related field.
• 8–10+ years of progressive HR leadership experience, with at least 3–5 years in a senior HR management role overseeing a full HR function.
• Proven experience developing and executing annual strategic plans with measurable results.
• Proven experience in annual strategic planning for HR — from design, execution, to monitoring results.
• Demonstrated ability to manage a profit-generating business unit, including revenue and cost control.
• Hands-on experience implementing HR processes, policies, or systems from scratch (any HR facet such as performance management, BSC, etc.).
• Strong business acumen, budget management skills, and ability to translate strategy into operational plans.
• Strong knowledge of HR policies, Philippine labor laws and compliance requirements.
• Demonstrated track record in client management, SLA compliance, and service delivery excellence.
• Excellent strategic thinking, analytical, and problem-solving skills.
• Superior communication and negotiation skills with both internal teams and external clients.
• Proficient in MS Office, HRIS, and other HR management tools.

Preferred qualifications:

• Master's degree in Human Resources, Business Administration, Management, or related field.
• Experience managing client accounts with SLA commitments in a service-oriented environment.
• Track record in driving EBITDA growth through strategic leadership and operational excellence.
• Experience leading HR teams that serve multiple clients simultaneously.
• Background in process improvement methodologies (e.g., Lean Six Sigma).
• Strong presentation and facilitation skills for client meetings and internal leadership briefings.
• Proven track record in business development or expanding HR service offerings.
• Previous experience managing tools and systems related to HR service delivery.

Benefits:

• Birthday Gift
• Training and Development Programs
• Unlimited Career advancement opportunities
• Health Care Plan (HMO) with Dental and Vision upon regularization
• Group Life and Accident Insurance upon regularization
• Sick and Vacation Leave upon regularization. Unused sick leave credits are convertible to cash.
• Bereavement Leave of 3 days upon regularization
• Healthy and Encouraging Work Environment
• 13th Month Pay as mandated by the Philippine Government
• Government Mandated Benefits (SSS,PHIC and Pag-IBIG)