
cashier
4 days ago
The Counter Personnel is responsible for greeting customers, taking orders accurately, processing payments, and serving food and beverages in a courteous and efficient manner. They play a vital role in delivering excellent customer service and ensuring overall satisfaction.
Key Responsibilities:
- Greet customers warmly and assist them with orders.
- Take food and beverage orders accurately and relay them to kitchen staff.
- Operate cash registers and handle cash, credit, or digital payments.
- Issue receipts, manage order numbers, and ensure correct items are served.
- Maintain cleanliness of the counter and dining area.
- Respond to customer inquiries and resolve basic complaints.
- Assist in packing takeout or delivery orders when needed.
- Monitor stock levels at the counter (e.g., packaging, cups, condiments) and report shortages.
- Follow food safety and hygiene standards at all times.
- Support other team members as needed during peak hours.
Qualifications:
- High school graduate or equivalent.
- Prior experience in customer service or food service is an advantage.
- Good communication and interpersonal skills.
- Friendly, approachable, and customer-focused.
- Basic math skills for handling transactions.
- Willing to work on shifting schedules, weekends, and holidays.
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