IT Staff

JOB DESCRIPTION:

Technical Support to End-Users

• Provide technical support to end-users by resolving issues related to emails, phone systems, network connectivity, storage, and other IT devices.
• Prepare necessary equipment and materials on time for business unit virtual meetings and other events.
• Conduct PC resets/reformats as needed, including data backup and restoration.
• Assist end-users with applications used by the business unit (e.g., OneHR, SAP, OneApp).
• Deliver technical support via chat, calls, messaging platforms, and remote desktop tools.

IT Operations (Timely Technical Resolution and Server Management)

• Log technical concerns/issues into the ticketing system or any available platform.
• Ensure the timely provision of IT-related requirements for employees (e.g., URF creation, AD/email account setup, vendor payroll setup, PC setup, attendance enrollment, IT policy orientation, and form inventory).
• Maintain and update the IT asset inventory and database.
• Assist in maintaining 99.9% systems and applications uptime.
• Manage procurement of IT-related materials, including timely creation of MSRs, IOMs (if needed), and ticket submissions for purchasing IT services or equipment.
• Perform quarterly inventory counts to maintain an accurate and up-to-date inventory.

IT Projects and Initiatives

• Assist in the delivery and implementation of IT projects such as SAP, CMMS, GIS, WUMS, website development, Intranet systems, endpoint security, CCTV, and other platforms.
• Co-lead the execution of enterprise-wide and/or business unit-wide IT projects and initiatives.

Systems Security

• Assist in the daily monitoring of firewall logs and bandwidth usage on network aggregators (secondary support role).
• Support the promotion and implementation of information security awareness programs, IT policy dissemination, and related communications.

JOB QUALIFICATIONS:

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• At least 1–2 years of experience in IT technical support, IT operations, or related roles.
• Strong knowledge of network troubleshooting, hardware/software installation, and technical issue resolution.
• Familiarity with enterprise systems such as SAP, CMMS, and other business applications.
• Basic understanding of systems security, firewalls, and network monitoring.
• Proficiency in remote desktop support tools and ticketing systems.
• Strong organizational and documentation skills.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize tasks, and work independently or in a team environment.
• WILLING TO WORK IN PASIG CITY.
• WILING TO START ASAP.

Job Types: Full-time, Temporary, Fresh graduate

Contract length: 12 months

Pay: Php18, Php20,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• Ortigas: Reliably commute or planning to relocate before starting work (Preferred)

Location:

• Ortigas (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person