Customer Service Representative

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.

Our Team Is Composed Of Hand-picked Talented Individuals Adapted To Handle Themselves In a Balanced Environment Of Smart And Hard Work While Maintaining a Dynamic Relationship With Stakeholders, Leaders, And Team Members. Important Decisions Revolve Around The Guidance Of Our Core Values, Especially When Choosing The Right People

• Grit. We never give up. We don't always know the answer, but we don't give up until we crack it. Sticking at it makes us stronger.
• Curiosity. We want to know you, what makes you tick and what it will take to help you grow.
• Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.
• Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
• Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
• Integrity. Integrity is standing up for what we believe is right and living by our highest values.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don't just take our word for it; experience the growth yourself

If you don't know where to start, check us out at

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Customer Service Representative - Blended Account
Location:20th JMT Corporate Condominium Ortigas Center, Pasig City, Philippines
Set-up: Full onsite during training and nesting; hybrid thereafter, depending on the process familiarization

Shift: 9PM-6AM Monday-Friday

Essential Duties And Responsibilities

• Process the repair, parts, and labor quotation to potential client customers.
• Gather and analyze data for potential customers and create reports for the client.
• Conduct research for services, repairs, and parts from different online sources.
• Update/create databases based on the research done.
• Meet the target goal per day/week/month set by the client.

Minimum Requirement Qualifications
Key Skills:

• Knowledge in Automotive Repair/Car Dealership is a plus but not required
• Experience with voice, email, and chat support
• Autozone, OReilly, IMC, and Autodata (online car parts research tools)
• High degree of integrity - handling of sensitive information e.g. credit card details
• High degree of flexibility- be able to adjust to different work circumstances as the client sees fit
• High ability to self-learn - given the dynamic tasks plus ad hoc tasks where no proper training is given by the client
• Interest in Technology and its emerging line of businesses.
• Proficiency in MS Office and Excel

Education And Experience

• Bachelor's/College degree in any field
• At least three (3) years of CSR experience in automotive accounts is an advantage
• SME Level of experience is also an advantage

Benefits

• Competitive medical coverage for the employee and family (parents, spouse, or domestic partner)
• HMO benefits-2 dependents
• Life, accidental death and dismemberment, and total permanent disability insurance
• Career growth opportunities (% of our non-agent positions are filled internally)
• Learning program (Educational support for employees through LinkedIn)
• night differential
• scholarship for your kids (up to 4k tuition reimbursement per school year)- Kumon- To be modified
• Free Psychologist Consultation
• Loyalty Incentives

About Enshored
Enshored is the leading outsourcer for start-ups. We're here for the innovators, for the scalers. We're here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don't treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.