Supervisor II, Account Management

The Inside Sales Supervisor will be responsible in providing leadership to Account Managers supporting Tier5 accounts and delivering profitable growth and exceeding targets within a large volume of small customers within the assigned region by 1) retaining the customer base and renewing their annual subscription aligned with business strategies and 2) to grow the existing customer portfolio by actively hunting opportunities within the existing customer base and identifying sales opportunities and increasing ICIS value.  This role is also responsible in defining, developing, and delivering on short- and long-term commercial strategies to address key market opportunities within our global Tier5 customer base within the assigned region by embedding customer-centricity and being a customer champion, driving insight and best practices across the organization.

We are looking for Inside Sales Supervisors in Manila, Philippines who can demonstrate the ability to assist the Head of Global Inside Sales in over achieving sales goals and objectives by implementing and executing sales strategies and by directing, developing and motivating the sales team through constant performance coaching and counselling. We're looking for a passionate individual who will join a growing team to deliver our vision to shape the world by connecting markets to optimise global resources.

Key Accountabilities:

· Support the Head of Global Inside Sales in creating a high-performance Inside Sales function that will differentiate ICIS via commercial excellence to retain customer base, capture market share and deliver customer value.

· Set, lead and deliver Inside Sales strategies within the assigned market that drives high retention and double-digit growth in this tier5 account base

· Execute on a winning operating framework in which objectives, key metrics, tracking processes and tools deliver cadence, momentum and results for this large portfolio of small accounts.

· Responsible for exceeding financial and wider business objectives

· Hire, lead, develop, inspire and motivate the assigned Account Managers to deliver against individual and team objectives by role modelling world class behaviours and hold's self and others to account.

· Effectively position commercial importance of the Inside sales function within the business globally through strong communication of key business information with relevant wider stakeholder groups

· Increase both customer and employee satisfaction, engagement, mission impact, loyalty, innovation and revenue.

· Develop a deep understanding of customer workflow, market trends, competitive activity, opportunity and threats.

· Manage an existing book of business (i.e. in charge of renewing customers with existing contracts)

· Meet Sales Team Objectives including but not limited to the following:

o   Retention activities through working in advance

o   Generate Upsell opportunities and convert forecasted pipeline to sales

· Collaborate with cross functional partners to extend positive customer experience

· Other duties maybe assigned

Skills and Behaviours:

• Strong understanding of Inside Sales/Account Management strategies handling existing customer portfolio preferably within a prominent organization where solution and consultative selling approaches were used

• Preferably an experienced leader with proven track record of success in managing a team supporting high volume, low value accounts through value based, customer-centric buying methodologies and exceeding objectives and financial goals.

• Deep knowledge of the metrics and accountabilities within a Sales Contact Centre environment that drives excellence

• Experienced in working cross-functionally to create high performance organisations

• Solid Operational and Performance Management Skills specifically in identifying, hiring and developing high performing talent and managing under performance.

• Excellent communication skills in both verbal and written form and ability to collaborate, influence and manage remotely to work with other business functions and geographies.

• Ensure best practice and sales governance and adherence of self and team to all relevant policies and procedures.

• Curious about everything, willing to ask questions and challenge the status quo in order to provide better customer, employee and business outcomes.

• Driven, passionate, motivated individual.

Qualifications:

• Must possess at least a Bachelor's/College Degree, any field

• Preferably with at least 2 years of leadership experience in sales ( Inbound, Outbound, New Business, Retention, Consultative Selling ); or 2-3 years of leadership experience in other relevant sales function

• Must have strong sales experience (extensive knowledge in new sales and retention processes; knows how to coach and motivate team members)

• Strong people and stakeholder relationship management skills

• Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization

• Strong organizational, prioritization and delegation skills

• Proven problem solving and analytical skills

Additional Requirements for Internal Candidates:

• Must be in current role for 1 year

• Must not have received any Disciplinary Action within the past 12 months

• Must not have any Attendance and Punctuality issues in the past 12 month

• Must have a Successful or above rating in the last Enabling Performance cycle

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