Customer Experience Executive

7 days ago

Makati City, National Capital Region, Philippines Probe CX Full time ₱150,000 - ₱300,000 per year

Duties & Responsibilities
● Receive and respond to users' calls and emails in a timely and courteous manner
● Identify the users' problem/need and find the appropriate solution in the available resources
● Document all information on customer interaction according to standard operating procedures
● Always strive for great customer satisfaction and experience
● Ensure that all calls are handled professionally based on the Quality Guidelines established by the Company and our Client
● Ensure consistency of performance in handling of customer interactions
● Perform other duties as assigned by the manager or team leader

Qualifications and Key Competencies
● With Excellent English Communication (Oral and Written)
● Experience on phone and email support preferred
● Graduate accreditation highly desirable
● Knowledge of the Google platform desirable Skills & Capabilities
● Excellent communication and data entry skills
● The ability to communicate with a wide range of people
● Effectively prioritise tasks based on urgency and deadlines
● Positive attitude and ability to be flexible and work as part of a team to achieve mutual goals
● Excellent attention to detail and ability to work under time pressure
● Proven ability to work autonomously and collaboratively
● Flexible and has the ability to quickly adjust to frequent process and information changes

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