Customer Services Representative

4 days ago

Angeles City, Central Luzon, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

What you'll be doing

Handle inbound calls from customers, responding to inquiries and resolving issues in a timely and professional manner

Provide accurate information and guidance on financial products and services

Assist customers with account management, transaction processing, and problem resolution

Maintain detailed records of customer interactions and ensure all necessary documentation is completed

Collaborate with team members and supervisors to share best practices and improve call centre operations

Adhere to company policies, procedures, and quality standards to deliver a consistently high level of customer service

What we're looking for

1-2 years of experience in a customer service or call centre environment, preferably in the financial services industry or College Grad + Starter/Adapter; HS Grad + 1 year and up BPO experience

Excellent communication and interpersonal skills, with the ability to provide friendly and efficient service

Strong problem-solving and decision-making skills to handle customer inquiries effectively

Proficient in Microsoft Office applications and comfortable working with computer systems and databases

Ability to work in a fast-paced, high-volume environment and adapt to changing priorities

Fluency in English, both written and verbal, is essential

What we offer

Competitive salary and performance-based bonuses

Comprehensive health and wellness benefits, including medical insurance and gym memberships

Opportunities for career advancement and professional development

Collaborative and supportive team environment

Modern, well-equipped office facilities with flexible working arrangements

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