Enterprise Application Support Engineer

We are the Intelligent Internet Platform.We connect People, Placesand Thingsanywhere, managing Internet Performancebetter than anyone else, while providing One Global Experience,giving Visibility, Controland Securitythrough expereoOne.

Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises, wholesalecarrier partners and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance.

As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.

THE ROLE:

Expereo is looking for a capable, motivated Enterprise Application Support Engineer to be part of Enterprise Applications & Support team. Do you love tackling ad-hoc problems head-on? Do you enjoy coming up with creative solutions for the challenges Expereo faces? Do you love to settle and improve processes? Do you enjoy train, mentor, and empower your colleagues? Then this could be the perfect opportunity for you

As Enterprise Application Support Engineer, you will be working within an agile environment with modern development practices and the newest technology. You will be responsible for focusing on the cloud infrastructure, maintaining, and improving Expereo's existing and future IT processes, systems, and services.

THE RESPONSIBILITIES:

Here are how your day-today responsibilities of the role will look like, but are not limited to:

• Provide L1/L2 support for enterprise applications, endpoints, and workplace services, with a focus on Microsoft 365 (Exchange, Teams, SharePoint) and Entra ID.
• Support and execute automated onboarding and offboarding processes, ensuring Day-1 access, role-based permissions, and secure, timely deprovisioning.
• Manage identity, access, and device lifecycle processes, including user provisioning, access changes, and endpoint onboarding/offboarding.
• Own and resolve incidents and service requests using ITSM best practices, ensuring correct triage, escalation, and resolution.
• Actively participate in defining, improving, and influencing internal IT processes, identifying inefficiencies and opportunities for automation.
• Contribute to building, maintaining, and evolving automations that streamline support workflows, reduce manual effort, and improve service quality.
• Provide limited on-site support for collaboration and meeting room technologies while operating in a remote-first support model.
• Proactively monitor service health and perform initial root-cause analysis.
• Collaborate closely with Architects, Automation Engineers, Security, and other IT teams to improve reliability and user experience.
• Maintain clear documentation and share knowledge across global IT teams.

THE SKILLS AND COMPETENCIES:

• Technical Proficiency: Competence in hardware, software, and basic networking.
• Customer Service Skills: Strong communication, empathy, and patience when assisting end-users.
• Problem-Solving Abilities: Analytical thinking and adaptability to identify and resolve issues.
• Documentation and Knowledge Management: Skill in maintaining records and organizing information to assist users.
• Team Collaboration and Escalation: Ability to work effectively with colleagues and escalate complex issues when necessary.
• You will be working with technologies like Microsoft 365, Microsoft Endpoint Management (Formally MS Intune), JIRA. Experience with Mac OS and iOS devices is advantage.
• Experience working in an end-user facing technical role.
• Embraces the DevOps culture and has the Agile mindset.
• A self-starter, collaborative and capable to work with minimal supervision.
• Excellent written and oral communications skills in the English language and the ability to deal effectively with people at all levels and in different professional situations.
• Enjoys sharing knowledge with team members; offers support and leadership.

Beyond the Job

We're proud of our focus on Environment, Social and Governance as well as the passion we display for the communities where we live and work.

EEO (Equal Employments Opportunities) Statement:

Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.